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Castle the window people Reviews

based on 9 reviews

 

Overall quality: 4
Locks: 4
Balance System: 4
Warranty: 4

May 8th 2013 at 10:14 am

Window Comments

The windows are what was presented to me by the salesperson.

Window Grade: 4.0
Install Comments

Installed by Castle of PA

Had to have them come back to correct a 'bump' in the flashing. Windows were installed while it was snowing, temp in house went down to 40's. 5 1/2 weeks ago both the original installer and the men who came to repair the 'bump' told me that they could replace the louvre covering in the attic area. I had to call Castle to find out why they hadn't come when I was told they would replace this item and then today was told that they don't do this. Customer Service?? Unsatisfactory.

Install Grade: 4.0
Price Information

Expensive!!

Overall quality: 5
Locks: 5
Balance System: 5
Warranty: 5

September 11th 2012 at 8:06 am

Window Comments

I had 5 different window companies come out and most were priced at about 1000 dollars per window. Castle was about half that and I was able to get all the features that I wanted not to mention that their warranties are excellent. Last winter they helped to keep my house warmer. I did save money on my heat and duing the summer I noticed that I didn't have to run the air conditioners much so I can definitely say they work. My last vinyl use to sag and they wouldnt lock. I definitely recommend getting reinforced windows.

Window Grade: 5.0
Install Comments

Installed by castle windows of MA

I couldn't believe they installed 21 windows in 1 day so I was pretty happy about that

Install Grade: 5.0
Price Information

$11,550.00 after the $75 trade in

Overall quality: 4
Locks: 4
Balance System: 4
Warranty: 5

May 7th 2012 at 10:37 am

Window Comments

They make a good window! But, there are better windows out there (Gorell and Simonton) that are better quality. They rave about their warranty, but are you REALLY going to be in your house forever? NO! So I'm okay, with a 40 year warranty.

Window Grade: 4.3

 

Price Information

This was the problem! They start at like 900 a window, but when they realize you won't buy it get it down to like 600. With follow-up calls, will even be willing to lower the cost to 500. But what kind of company operates like this? It's sleazy sales and pricing that lost them a sale.

Overall quality: 4
Locks: 5
Balance System: 4
Warranty: 5

November 10th 2009 at 1:20 pm

 

Install Comments

Installed by Castle Windows of CT

I had a bow window replaced in July and want to express how pleased I am with the window . I was especially impressed with your sales representative, Frank Cortes. He presented your windows with a lot a knowledged, he gives the impression that he was selling a quality product that he liked himself. Frank is polite, and gave me the impression that he was honest. Over all, I'm very pleased with Castle Windows, not only the product but the staff.

Install Grade: 5.0

Overall quality: 5
Locks: 4
Balance System: 5
Warranty: 5

July 14th 2009 at 1:23 pm

Window Comments

LS window (found out is from Soft Lite) is a decent window. Looks nice on inside and outside. Not 'bulky' like some and is easy to operate.

Window Grade: 4.8
Install Comments

Installed by Castle Windows of NJ

Very nice group of guys. It was a forman and 4 installers who asked questions and made sure we were pleased when done. They came on time and finished when they said they will finish. We were amased since there was 31 window to install!

Install Grade: 5.0
Price Information

We paid 16,500 which included 3 basement windows, 2 large picture windows (one is a window seat) and 26 double hung windows. All with grills and capped and flashed on outside.

Overall quality: 1
Locks: 3
Balance System: 1
Warranty: 2

February 1st 2009 at 3:41 pm

Window Comments

Do not use this company. Castle the Window People have given me the worst experience possible. First it was a 5month wait for a sliding door. Then the door came damaged and with the wrong hardware. Now 1 year in to this and the new slider is more drafty than the old one!!

Window Grade: 1.8

 

Price Information

$3000

Overall quality: 1
Locks: 1
Balance System: 1
Warranty: 1

October 6th 2008 at 8:51 pm

Window Comments

I am a subcontractor who worked for this company on two job sites. I was supposed to be paid $50 per window installation. I installed about 20 windows when I decided I did not want to work for castle anymore as I did NOT want my Companies name associated with the poor products they made, and paid me dirt to install. To this day they owe me over $1000 dollars. I called and called and called trying to get my pay check from them, and of course it never game. The day after my second job site of installing 10 windows the manager pretended not to know me as dozens of subcontractors looked on in disbelief. They completely screwed me over. NEVER PAID ME FOR MY WORK. I am unbelievably angry. Companies like this DO NOT DESERVE TO OPERATE. I recommend everyone to stay away from them. They treat their subcontractors this bad, so imagine how they treat their customers. I will be following up with a law suit, and I can not wait for it.

Window Grade: 1.0

 

Overall quality: 3
Locks: 3
Balance System: 3
Warranty: 3

January 21st 2008 at 8:31 pm

Window Comments

They are okay but not worth what we paid.

Window Grade: 3.0
Install Comments

Installed by Castle the Window People of

What I really do not like about this company is the lack of customer service. I am not happy with the job that they did. I also do not feel that they care about the customer

Install Grade: 2.0
Price Information

overpriced

Overall quality: 5
Locks: 4
Balance System: 4
Warranty: 5

October 30th 2007 at 4:02 pm

Window Comments

There are too many adhesive stickers on the windows which is very difficult and time consuming to remove and clean.

Window Grade: 4.5

 

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