Call us at
1-800-219-5332
Contractors Join Our Network

Window Consumer Infomation

Abcleads.com BBB Business Review   Member of NAHB

Current Board Posts

  • Thursday November 20, 2014

    Warranty question

    Do lifetime/double-lifetime warranties for the best vinyl manufacturers (like Okna) typically cover only the product or do they cover labor as well? For...

  • Thursday November 20, 2014

    Simonton 5500 spec questions

    I am putting an addition on my house and have decided to use a Simonton 5500 window. I am in Orlando, FL...

  • Wednesday November 19, 2014

    How to test the quality of a window?

    When companies bring vinyl window samples to your home (or when you're in a showroom), what kinds of tests should a consumer do...

  • Tuesday November 18, 2014

    Schuco aluminum commercial tilt and turn window repair

    how do i replace the multipoint latch gearbox on a commercial schuco tilt and turn...

  • Monday November 17, 2014

    Which is the most reliable replacement window on a budget???

    Hi All,
    I'm new to the forum, have been reading up for days, and was hoping for some individual...

  • Monday November 17, 2014

    any suggestion for the vinyl windows?

    Hi, i live in IL and i am planning to replace the aluminum windows to vinyl windows.one contractor quotes the 23 double hung...

  • Saturday November 15, 2014

    Cold weather window caulk recommendations

    What are some quality window caulks that would be ok for sub 40 temperatures? I live in MASS, and the temps here have...

  • Thursday November 13, 2014

    Window Install Question

    I have a crew installing Restorations windows (mostly casement) as I type. They are installing further to the inside then the windows that...

  • Wednesday November 12, 2014

    What size to order given diagonal measurement difference?

    I'm replacing 21 original (early 1980s) wood windows (single hung, single pane) with vinyl pocket windows. Twenty will be double hung (11 32x54,...

  • Wednesday November 12, 2014

    South Atlanta window options

    Thanks to everyone who posts on this forum, it has been very helpful. I'm replacing (DIY) 21 wood single-pane windows with white vinyl...

1 of 10

Do it Yourself- Replacement Window Video

 

Comfort Windows Gold Series Reviews

based on 2 reviews

 

Overall quality: 1
Locks: 2
Balance System: 3
Warranty: 3

May 11th 2013 at 5:31 pm

Window Comments

I wouldn't put these windows in a chicken coop! The quality leaves much to be desired and their customer service is just as bad as the smell from a chicken coop on a hot summer day. We had a new home built and were led to believe these windows (double pane and tinted) were the next step up from contractor grade. Well, it is my opinion that may be true if you want windows built by "possibly" trained monkeys! I was present when the windows were delivered and there was little to no protective covering on the glass. There was, however, so much silicone caulking fingerprints and smears that perhaps that is what the manufacturer felt was an adequate covering. Wrong! Wrong! Wrong! I was with the home builder when they were installed and I can state that the utmost care was used during installation to avoid scratching the glass or damaging the windows. We did our part but after struggling to clean the windows, at least 45 minutes per window because of all the silicone smears, only then did it become apparent how poor their quality control and careless the manufacturing process actually was. One window had a scratch between the panes; one window had a scratch near the edge where the frame met the glass that would have been nearly impossible to have occurred anywhere other than during manufacturing. Another had a scratch at least a foot long and another had 2 smaller scratches. We also purchased 2 quarter round windows to sit beside a square window on the second floor and the corner on one was not cut at a 90 degree angle and thus had to be installed crooked! What a piece of junk!!! Because it was a special order window we could not wait another month for a replacement. Now, not even 10 months later, one of the windows is developing a break in the seal and moisture is beginning to condense inside. This is the matching opposite quarter round special order window. Another piece of junk. The representative from the company came out and spoke to the builder after we told him of the problems and we never heard back. Surprise, surprise, surprise!!! About 2 months ago I contacted the company that sold them to me and yes, you guessed it, no follow up response. I was politely told that "Because I did not buy the "FERRARI" of windows, I should not expect much." Funny they did not tell me that when I gave them my money! To whomever read this, stay away from their products. We also bought an Anderson slider at the same time from the same place and it had no silicone smears. What it did have, however, was a protective film that entirely covered the glass on both sides. No smears, no scratches, and 90 degree not 85 degree corners. Do yourself a favor. Stay far, far, away from these people.

Window Grade: 2.3
Install Comments

Installed by self of

Install Grade: 3.0

Overall quality: 5
Locks: 5
Balance System: 5
Warranty: 5

September 25th 2007 at 3:04 pm

Window Comments

I LOVE them, my son says his bedroom has NEVER been more comfortable, the windows are a breeze to open/close/lock. They are an extremely heavy window - by comparison I installed another brand in a friends house a 36" x 60" picture with a slider at each end. The Comfort Window I put in my bathroom weighed more than brand X. I did a self install and it was a breeze. The hardest part was lifting the window into position. Well made and I hoop I never have to find out how good the warranty is. I would recommend them to anyone.

Window Grade: 5.0
Install Comments

Installed by I self installed the windows. of NY

Install Grade: 4.0
Price Information

These are extremely well made windows and they have a fair price. I have shopped hard for windows for some of my friends that wanted to get out on the "cheap" and while they paid about half of what I paid per window, I truly feel I got the better deal. Most recently we went to a big box store to pick up windows to put in a mobil home. Price was a significant factor and the windows are much better than what came in the MH originally and the owner should see significant comfort/energy improvements they are not anywhere near the quality of the Comfort Window. I have seen the work that the Comfort Window installers do and their quality is excellent! I just wanted to save some cash and do the work myself.

Review this product yourself!