Call us at
1-800-219-5332
Contractors Join Our Network

Comfort Windows Gold Series Reviews

based on 2 reviews

 

Overall quality: 1
Locks: 2
Balance System: 3
Warranty: 3

May 11th 2013 at 5:31 pm

Window Comments

I wouldn't put these windows in a chicken coop! The quality leaves much to be desired and their customer service is just as bad as the smell from a chicken coop on a hot summer day. We had a new home built and were led to believe these windows (double pane and tinted) were the next step up from contractor grade. Well, it is my opinion that may be true if you want windows built by "possibly" trained monkeys! I was present when the windows were delivered and there was little to no protective covering on the glass. There was, however, so much silicone caulking fingerprints and smears that perhaps that is what the manufacturer felt was an adequate covering. Wrong! Wrong! Wrong! I was with the home builder when they were installed and I can state that the utmost care was used during installation to avoid scratching the glass or damaging the windows. We did our part but after struggling to clean the windows, at least 45 minutes per window because of all the silicone smears, only then did it become apparent how poor their quality control and careless the manufacturing process actually was. One window had a scratch between the panes; one window had a scratch near the edge where the frame met the glass that would have been nearly impossible to have occurred anywhere other than during manufacturing. Another had a scratch at least a foot long and another had 2 smaller scratches. We also purchased 2 quarter round windows to sit beside a square window on the second floor and the corner on one was not cut at a 90 degree angle and thus had to be installed crooked! What a piece of junk!!! Because it was a special order window we could not wait another month for a replacement. Now, not even 10 months later, one of the windows is developing a break in the seal and moisture is beginning to condense inside. This is the matching opposite quarter round special order window. Another piece of junk. The representative from the company came out and spoke to the builder after we told him of the problems and we never heard back. Surprise, surprise, surprise!!! About 2 months ago I contacted the company that sold them to me and yes, you guessed it, no follow up response. I was politely told that "Because I did not buy the "FERRARI" of windows, I should not expect much." Funny they did not tell me that when I gave them my money! To whomever read this, stay away from their products. We also bought an Anderson slider at the same time from the same place and it had no silicone smears. What it did have, however, was a protective film that entirely covered the glass on both sides. No smears, no scratches, and 90 degree not 85 degree corners. Do yourself a favor. Stay far, far, away from these people.

Window Grade: 2.3
Install Comments

Installed by self of

Install Grade: 3.0

Overall quality: 5
Locks: 5
Balance System: 5
Warranty: 5

September 25th 2007 at 3:04 pm

Window Comments

I LOVE them, my son says his bedroom has NEVER been more comfortable, the windows are a breeze to open/close/lock. They are an extremely heavy window - by comparison I installed another brand in a friends house a 36" x 60" picture with a slider at each end. The Comfort Window I put in my bathroom weighed more than brand X. I did a self install and it was a breeze. The hardest part was lifting the window into position. Well made and I hoop I never have to find out how good the warranty is. I would recommend them to anyone.

Window Grade: 5.0
Install Comments

Installed by I self installed the windows. of NY

Install Grade: 4.0
Price Information

These are extremely well made windows and they have a fair price. I have shopped hard for windows for some of my friends that wanted to get out on the "cheap" and while they paid about half of what I paid per window, I truly feel I got the better deal. Most recently we went to a big box store to pick up windows to put in a mobil home. Price was a significant factor and the windows are much better than what came in the MH originally and the owner should see significant comfort/energy improvements they are not anywhere near the quality of the Comfort Window. I have seen the work that the Comfort Window installers do and their quality is excellent! I just wanted to save some cash and do the work myself.

Review this product yourself!

Window Consumer Infomation

Abcleads.com BBB Business Review   Member of NAHB

Current Board Posts

  • Tuesday August 25, 2015

    Home Depot Simonton VantagePointe Windows

    Folks.. I have seen a lot of bashing of the big box stores on here.. I bought my windows from Big Orange and...

  • Saturday August 22, 2015

    Install sill adapter before window install or after?

    Looking to install my Seaway replacment windows which come with a sill adapter that snaps into a channel in the bottom of the...

  • Friday August 21, 2015

    Sunrise Verde Versus Sunrise Vanguard Fiber Reinforced Sash

    Starting the process of looking for 20 double hung windows, including 9 which are roughly 32" x 65". The default Sunrise model...

  • Wednesday August 19, 2015

    Octagon window damaged by siding contractor

    I had siding installed last week, including capping everything but the porch posts. I was very happy with the job thry did. The...

  • Wednesday August 19, 2015

    Window Replacement Project in IL

    Hello everyone! Thanks in advance for your help and suggestions.
    My house is 23 years old. I intend to...

  • Sunday August 16, 2015

    Which windows for 1955 house?

    Hello all,
    I have been researching to the point of paralysis. They windows are by Rusco. Double hung with storms.
    The glazing...

  • Tuesday August 11, 2015

    First timer questions

    I'm looking to replace most if not all of the windows in our home. I've received a few quotes now, but am finding...

  • Thursday August 6, 2015

    Addition w/Bay window

    I'm doing a small addition (living room) that will have a bay window and a french door. I've gotten a...

  • Wednesday August 5, 2015

    Wood frame replacement windows

    We currently have builder grade wood frame double hung windows, circa 1994. They have some issues with the locking mechanism where the...

  • Friday July 31, 2015

    Picture window prices

    Shape windows are disproportionately expensive.
    Tempered glass drives up the price and there is little difference between DH and Pic windows.

1 of 10

Do it Yourself- Replacement Window Video