November 18th 2007 at 7:41 pm
Apparently the service guys see a lot of issues, but these fixes need to go back to manufacturing. Failing to drill out drain holes, water coming inside of windows because of poor sealing between window and vinyl frame (fixed by adding caulking), and very cheap rubber seal (service is aware of problem, and if you get water in your house, they will replace with a bulb seal that keeps the water out). Manufacturing can learn a lot by talking to the service companies that install their windows. These could be great windows out of the gate, if they close the loop and make some changes. These windows come with a lifetime warranty, so it is nice to call out the service company (may have to wait 3-4 weeks) but they have the experience to understand the manufacturers flaws as well as the installer flaws. I also recommend drilling out the drain holes bigger than what they do. Drilling them larger allows water in the internal chamber to drain faster. I performed many tests by shooting water at the window and measuring how long it takes before the chamber fills up and starts to come inside the window to prove this. When you have water inside your house twice, water damaging woodwork, carpet and pad wet, and drying out the place for days... I went to great lengths to understand the flaws with this window.
Installed by Seal Guard Systems of MN
They forgot to drill out drain holes. We had 3 rain storms and water came into our house twice. The service tech said it was a "known problem." One window was installed at an angle and didn't slide very well. It was fixed later by a service call. A crank out window also got water in it, and service put caulk around glass and between vinyl frame (again a known problem).
These windows are in the category of the most expensive windows on the market (triple pane, argon filled, lifetime warranty, etc). I was quoted around $1,600/window. Buying a few more windows, paying cash, bargaining, got me around $1,100/window. Probably could have gotten more off...
October 22nd 2007 at 10:42 pm
Over all a great window
Installed by albany of NY
There where very helpful after installing my windows. They showed us how to us them. We love the windows.
It was more then i thought it would be but i am glade we spent the extra money for the qualty. The best window i have ever had. We saved $125.00 per month on our heating bill and $67.00 a month on our electric bill. The windows pay fore them selfs in no time.
Jack - Fairfax, VA
September 29th 2007 at 7:36 pm
Lock mechanisms (on double hung) don't line up on even one window, so they look as if they were installed incorrectly -- like the panes are a little too tall. Balance system does not keep the window up. These windows save me 2% on my heating and cooling bills. I carefully compared electric and natural gas bills for two years -- I swear 2%. I would never have replaced my windows knowing this. Too late! The only way you will save 50% (as some will quote) on your heating/cooling expense is if you are replacing holes in your walls with windows. If you have double paned windows or windows and storms, spend your money on something else. Vinyl windows are really unatractive after having wood windows to begin with. Positives: Less drafty house, 2% savings in heating/cooling, they look very nice from the outside, they are easy to clean.
$9000 for 13 windows.
September 25th 2007 at 4:01 pm
Excellent windows but the company that makes these, Shuco, doesn't stand by the product or the customer.
Installed by Nu View of VA
NEVER COMPLETED THE JOB
September 25th 2007 at 12:30 pm
Overall, excellent window, excellent quality material. Has definitely made the difference we were looking for.
Installed by New England Sash of MA
The company did a nice job in their follow-up. The contracted installer was technically experience, very customer friendly and ensured the company followed-up on a few minor issues. Great experience all the way around.
I thought the company was way out of line with the initial quote. It is an expensive window and they are the only game in town. Do your research on boards like this and negotiate with confidence.