Call us at
1-800-219-5332
Contractors Join Our Network

Elements Reviews

based on 2 reviews

 

Overall quality: 5
Locks: 5
Balance System: 5
Warranty: 5

April 28th 2011 at 1:27 pm

Window Comments

The window has clean lines and looks beautiful. The lock system is simple and safe. The balance system has worked perfectly since installation, seem to stand the test of time. Lifetime warranty is great security blank, although I have not had to call in the warranty due to the high overall quality of the window.

Window Grade: 5.0
Install Comments

Installed by Builders & Remodelers of MN

Polite, funny, prompt, punctual, and clean. Exceeded my expectations.

Install Grade: 5.0
Price Information

If, I could go back in time and start this project over from scratch, I would choose Elements and Builders & Remodelers all over again.

Overall quality: 4
Locks: 4
Balance System: 4
Warranty: 4

January 5th 2011 at 7:00 pm

Window Comments

Since my post on New Year's Day a few noteworthy things have happened: I received an apology from Soft-Lite representatives not making it down before the holidays and a request to come this week (today actually). The Regional Sales Manager and the Director of Technical Services drove about 4 hours this morning to review my concerns along with Mr. Hillebrand of Morris Energy Solutions. I was very impressed with their response. They were able to correct all the problems while here except for the bowed spacer sash which will be replaced and packaged differently for shipment. Their explanations for the root causes were honest and I believe they are correct. The three windows with the black “caulk” were corrected by removing the glazing bead and pulling out the offending black “blob”. The screen with the broken spring action was disassembled and reassembled to allow proper action. I have had a few hours since they left to reflect on their commitment to ensure the satisfaction of their customers. They informed me that the production team had seen and discussed the photos I had sent a few weeks ago. From the CEO down, all have shown a true pride in their windows and correcting the noted issues. In summary, they have actually done a remarkable thing...turned a bit of a critic into a fan. I learned that a lot of the frustrations I ran into would have been corrected by the installers during installation. Since the homeowner (yours truly) installed them, I found them and did not necessarily know how to correct all of them. Given the magnitude of their response to correct the issues today, I have to update my grading of both Soft-Lite and Morris Energy Solutions to “A”. I am not only satisfied but appreciative of their efforts and feel I can now recommend both Soft-Lite and Morris Energy Solutions. ---A Happy Soft-Lite & Morris Energy Solution Customer in Cincinnati OH

Window Grade: 4.0

 

Review this product yourself!

Window Consumer Infomation

Abcleads.com BBB Business Review   Member of NAHB

Current Board Posts

  • Wednesday July 26, 2017

    Sunrise Restorations Pricing

    I am looking for a sanity check on a window bid. After a long chain of events, I have an offer for...

  • Tuesday July 25, 2017

    Okna 500 or Berkshire Elite

    Replacing 11 windows and a large half moon window. I have quotes for Okna 500 for $7825 and $5121 for the Berkshire...

  • Monday July 24, 2017

    Alside Windows...Good, Bad, or just OK

    Same thing that I posted on the green board.
    Contact Dave (i.e. Window4U) and see if he can cover your area:...

  • Friday July 21, 2017

    Vinylmax Radiance Plus Windows

    Looking for advice since I do not know much about windows. One company quoted me $5800 for Radiance plus windows (6...

  • Wednesday July 19, 2017

    Obscured Rain Glass

    How can you tell if your obscured rainglass window is actually tempered? The outside pane has the etching on it( it is...

  • Thursday July 13, 2017

    Requesting Window brands for 38 windows in DC area

    Thank you to everyone on this board for the high quality information.
    I'm looking for someone to sell me and install 38...

  • Monday July 10, 2017

    Windows for Southern CA?

    Hi,
    Can anyone advise what are the best brands for East facing windows in Southern California? I would like middle road or...

  • Friday June 30, 2017

    Opinion and comparable window to Lindsay Pinnacle

    Was just shown Lindsay Pinnacle and a Sunrise which I didnt ask model name, oops.
    Guy definitely pushed Lindsay and I liked it.

  • Wednesday June 21, 2017

    This is worse than buying a mattress!

    Hi there,
    I'm looking for some advice on replacement 72" double sliding glass doors. I live in CT in a condo that...

  • Monday June 19, 2017

    Window Pro's

    I will have the board moderator send you an email with a password for the contractors...

1 of 10

Do it Yourself- Replacement Window Video