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  • Thursday October 30, 2014

    Reliabilt Windows

    trying to get more info on Reliabilt 3201 windows. Rated highly in Consumer Reports. Built by...

  • Thursday October 30, 2014

    Steel Lintels

    On a pocket install in a brick home are you capping the steel lintels or leaving exposed? I have done both but...

  • Thursday October 30, 2014

    Full Frame vs Pocket Replacement

    I have similar quotes for pocket (with Sunrise windows) and full frame replacement (with Great Lakes Lifestyles windows). The fellow quoting the pocket...

  • Thursday October 30, 2014

    Great Lakes Lifestyles window?

    Can someone please comment on the quality of the (Ply Gem) Great Lakes Lifestyles window?...

  • Monday October 27, 2014

    Window suggestion

    Hi, I was I believe previously registered here but can't remember my old username so had to re register under a new...

  • Thursday October 23, 2014

    Sunrise Essentials?

    I live in North Carolina and am planning on replacing the windows in my brick house (22 windows). Balancing costs and quality,...

  • Tuesday October 21, 2014

    Window Installation: Spray Foam

    In considering window contractors, is it considered a "red flag" if a contractor indicates they do not use spray foam on their installs...

  • Tuesday October 21, 2014

    Quaker Windows

    Has anyone heard of or used Quaker windows? A local company wants to sell these windows to me. Spec wise the...

  • Friday October 17, 2014

    Zen equivalents

    I contacted Soft-Lite, and they provided a dealer that offers Zen windows, which I'm told is the private label for Soft-Lite. While...

  • Thursday October 16, 2014

    Energy Wall by Polaris?

    I have been researching windows for awhile now and I just came across the energy wall window which I believe is made by...

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Do it Yourself- Replacement Window Video

 

Elements Reviews

based on 2 reviews

 

Overall quality: 5
Locks: 5
Balance System: 5
Warranty: 5

April 28th 2011 at 1:27 pm

Window Comments

The window has clean lines and looks beautiful. The lock system is simple and safe. The balance system has worked perfectly since installation, seem to stand the test of time. Lifetime warranty is great security blank, although I have not had to call in the warranty due to the high overall quality of the window.

Window Grade: 5.0
Install Comments

Installed by Builders & Remodelers of MN

Polite, funny, prompt, punctual, and clean. Exceeded my expectations.

Install Grade: 5.0
Price Information

If, I could go back in time and start this project over from scratch, I would choose Elements and Builders & Remodelers all over again.

Overall quality: 4
Locks: 4
Balance System: 4
Warranty: 4

January 5th 2011 at 7:00 pm

Window Comments

Since my post on New Year's Day a few noteworthy things have happened: I received an apology from Soft-Lite representatives not making it down before the holidays and a request to come this week (today actually). The Regional Sales Manager and the Director of Technical Services drove about 4 hours this morning to review my concerns along with Mr. Hillebrand of Morris Energy Solutions. I was very impressed with their response. They were able to correct all the problems while here except for the bowed spacer sash which will be replaced and packaged differently for shipment. Their explanations for the root causes were honest and I believe they are correct. The three windows with the black “caulk” were corrected by removing the glazing bead and pulling out the offending black “blob”. The screen with the broken spring action was disassembled and reassembled to allow proper action. I have had a few hours since they left to reflect on their commitment to ensure the satisfaction of their customers. They informed me that the production team had seen and discussed the photos I had sent a few weeks ago. From the CEO down, all have shown a true pride in their windows and correcting the noted issues. In summary, they have actually done a remarkable thing...turned a bit of a critic into a fan. I learned that a lot of the frustrations I ran into would have been corrected by the installers during installation. Since the homeowner (yours truly) installed them, I found them and did not necessarily know how to correct all of them. Given the magnitude of their response to correct the issues today, I have to update my grading of both Soft-Lite and Morris Energy Solutions to “A”. I am not only satisfied but appreciative of their efforts and feel I can now recommend both Soft-Lite and Morris Energy Solutions. ---A Happy Soft-Lite & Morris Energy Solution Customer in Cincinnati OH

Window Grade: 4.0

 

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