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Current Board Posts

  • Tuesday September 16, 2014

    nyc area help

    I'm a new homeowner and am in need of replacing some old aluminum storm windows. They're are not seal properly and I...

  • Monday September 15, 2014

    Raleigh, NC - Looking for replacement vinyl windows

    My house was built in 1963 and has 22 metal frame, single pane windows. I have gotten quotes from Window World ($11,000), Champion...

  • Sunday September 14, 2014

    What type of window?

    I own a home at the Jersey shore and need to replace my Anderson wood windows. I'm going to go with vinyl...

  • Saturday September 13, 2014

    Is this normal? Sag on new 44" double hung vinyl window.

    Thank you for taking a look!
    We just had our new windows installed and wanted to get a second opinion on something...

  • Thursday September 11, 2014

    To mull or not to mull...

    Hey All,
    I currently have several openings housing 2 and 3 wood casement windows throughout my home. The windows are separated by...

  • Wednesday September 10, 2014

    37 Windows...

    Our house was built only 15 years ago, but the windows are the crappiest vinyl "builder grade" ones you can get. They...

  • Monday September 8, 2014

    united vs. mercury excelum vs. superseal

    Hi Y'all, I'm a property manager about to change over 1,000 windows with vinyl replacements.
    my choices are:
    -United-series 4800
    -Mercury excellum- advantage...

  • Monday September 8, 2014

    Looking for windows in the DFW area

    About half of the windows in our 13 year old house have fogged (and of course they were crappy builder-grade aluminum to begin...

  • Thursday September 4, 2014

    Sash Reinforcement for Long, Narrow Casements

    Hi All - First of all, thanks for providing this invaluable resource. I have learned a ton!
    I am embarking on a...

  • Wednesday September 3, 2014

    Installer for Omaha, NE and are Vinylmax decent?

    I have two questions:
    1) Does anyone know of a good recommended installer in / around Omaha, Nebraska?
    2) One quote I've obtained...

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Do it Yourself- Replacement Window Video

 

Elements Reviews

based on 2 reviews

 

Overall quality: 5
Locks: 5
Balance System: 5
Warranty: 5

April 28th 2011 at 1:27 pm

Window Comments

The window has clean lines and looks beautiful. The lock system is simple and safe. The balance system has worked perfectly since installation, seem to stand the test of time. Lifetime warranty is great security blank, although I have not had to call in the warranty due to the high overall quality of the window.

Window Grade: 5.0
Install Comments

Installed by Builders & Remodelers of MN

Polite, funny, prompt, punctual, and clean. Exceeded my expectations.

Install Grade: 5.0
Price Information

If, I could go back in time and start this project over from scratch, I would choose Elements and Builders & Remodelers all over again.

Overall quality: 4
Locks: 4
Balance System: 4
Warranty: 4

January 5th 2011 at 7:00 pm

Window Comments

Since my post on New Year's Day a few noteworthy things have happened: I received an apology from Soft-Lite representatives not making it down before the holidays and a request to come this week (today actually). The Regional Sales Manager and the Director of Technical Services drove about 4 hours this morning to review my concerns along with Mr. Hillebrand of Morris Energy Solutions. I was very impressed with their response. They were able to correct all the problems while here except for the bowed spacer sash which will be replaced and packaged differently for shipment. Their explanations for the root causes were honest and I believe they are correct. The three windows with the black “caulk” were corrected by removing the glazing bead and pulling out the offending black “blob”. The screen with the broken spring action was disassembled and reassembled to allow proper action. I have had a few hours since they left to reflect on their commitment to ensure the satisfaction of their customers. They informed me that the production team had seen and discussed the photos I had sent a few weeks ago. From the CEO down, all have shown a true pride in their windows and correcting the noted issues. In summary, they have actually done a remarkable thing...turned a bit of a critic into a fan. I learned that a lot of the frustrations I ran into would have been corrected by the installers during installation. Since the homeowner (yours truly) installed them, I found them and did not necessarily know how to correct all of them. Given the magnitude of their response to correct the issues today, I have to update my grading of both Soft-Lite and Morris Energy Solutions to “A”. I am not only satisfied but appreciative of their efforts and feel I can now recommend both Soft-Lite and Morris Energy Solutions. ---A Happy Soft-Lite & Morris Energy Solution Customer in Cincinnati OH

Window Grade: 4.0

 

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