HURD Hurd Window and Doors

Overall quality: 1
Locks: 2
Balance System: 2
Warranty: 1
Window Grade: 1.5
Install Grade: 1.0

Bette in Illinois

September 25th 2007 at 02:09:21 PM

Window Comments

Ice and Snow appearded on window sill in winter. Leaks. Windows Contract and Expand too much from heat and cold! Would not recommend! Experienced many many problems.

Install Comments

Installed by Hurd's recommended rep of IL

Had problems with the balance. Installer never came back to replace the balance.

Price Information

New Construction. Windows were put in by the builder.

Overall quality: 1
Locks: 3
Balance System: 1
Warranty: 2
Window Grade: 1.8

February 28th 2008 at 03:02:48 PM

Window Comments

BAD QUALITY and POOR MANUFACTURED PRODUCT!! Do not consider to buy Hurd windows. I just move in my new construction ( Dec 2007 ) and have 40 + clad casement windows and few doors. I found tons of manufacturing mistakes. Frost bites inside glass panels, misalignment on 60 % of the windows, missing weather strips ( doors and windows ), scratched glass ( inside and outside ), broken operating mechanisam etc. Did call for service - provided by local supplier ( who is also selling other windows brands ) - no clue how to resolve all those issues. HURD customer service is very experienced with similar situation and guess what is their position : "blaming" all others around beside very obvious and known problems with - poor quality of manufacturing and assembly process. All together a BIG MISTAKE. I am now working with all kind of solutions to REPAIR new windows and doors instead enjoying in my new house . DISSASTER !! I was comparing HURD with other suppliers and for few bucks of price difference –I made a huge mistake buying HURD product. WARRNING : Please review your decision before ordering HURD product . The worst part of the story was when I moved in ( Dec 2007 – winter storm following week ) few of the windows had 1/4" inch gaps between window pannel and window frame. Hurd customer service first respond was - to blame the installation, humidity or something else – without listening to their own representative – service report. Four month after – I am still waiting for service / repair / adjustment/ replacement service . CONCLUSION : AVOID this product 100 %

Overall quality: 1
Locks: 1
Balance System: 1
Warranty: 1
Window Grade: 1.0

noname

November 1st 2007 at 12:12:10 AM

Window Comments

ABSOLUTELY TERRIBLE!! Do not buy Hurd windows. I bought 900 series for new construction. To start things off, they delivered several weeks late and then tried to raise the price on me. Then I found tons of manufacturing flaws. The worst was when I moved in 3 of the windows had to be opened with a prybar because they assembled the locking mechanism wrong. When I tried to contact Hurd, I got bounced to about 6 different people in 2 states and they tried to blame the installation, said that I wasn't cooperating, etc. Horrible customer service. It took me about 8 months to get all of the problems fixed.