July 27th 2015 at 5:36 pm
BUYER BEWARE OF WARRANTY------BEWARE---- CANT STATE THAT ENOUGH BUYER BEWARE............. Our entire house has Hurd window replacements since 2009. Just a year ago one of the windows broke its seal and became foggy. We contacted the company we purchased them from and they contacted Hurd for us. (Hurd has been sold and repurchased several times. Thru court litigation Hurd has decided to honor as far back as 2007) Hurd wanted the number etched on the window as proof that is when the window was manufactured and we provided that proof.
May 3rd 2015 at 12:24 pm
I purchased a Hurd all wood, full glass unit for my home. HORRIBLE quality of both the door unit and the jamb unit..... poor dimensions, poor margins, poorly installed hardware. The door was unusable without being fully rehung, and reinstalled in a new jamb set with no compensation for the labor necessary. Hurd has basically no quality control initially, no warranty after, and will at most furnish only replacement parts.....Even for brand new units!
I specifically mentioned Anderson, Pella, and Marvin as quality level comparisons when I was shopping Hurd windows with their local dealer (Oregon, OH.). I was assured that the Hurd door unit I was purchasing was the equivalent in quality (and it definitely was in price at $1600). Unfortunately for me, I discovered that a HURD unit is the equivalent of only the most basic generic big box unit....... but at the price of a quality unit.
June 19th 2013 at 6:36 pm
Live in So California. Condensation throughout a full panel of French doors. Called customer service after reading their one page on condensation - "good luck - have someone the replace the window panes" I would never buy these windows again. One set came manufactured completely upside down - great quality control!!!. 8 of the windows have wharped in the frame - and they're closed most of the year! DON"T BUY HURD WINDOWS - they're a poor product
Installed by Agoura Sash and Door of CA
Claimed they had no knowledge that their were any issues with Hurd. How could they not know????? They probably were offered a dirt cheap deal to unload them to unsuspecting customers 2007- we didn't ask for Hurd - they pushed them and said they were good!
Pushed as being great quality but the best pric/promotion at the time - 50 windows. Sizeable order.
March 10th 2013 at 1:02 pm
I purchased Hurd windows 14 years ago and finally have the money to replace them. The first year they were installed many of them leaked air through the sash and windows themselves. I called the company that sold them, Crawford and Brinkman, and was directed to the regional rep of Hurd. They first tried to blame the installer until they came out and found the windows were installed correctly. One of the tech's that came out said they had a few batches that came out that were bad. To make a long story short we were given storm windows at cost and told we just lived in a "very windy area" and there was nothing else they could do. It will be nice not having to put plastic on the insides of my windows any longer when we replace them with Anderson or Pella.
felger in Indiana
December 29th 2011 at 12:08 pm
We built in 2001. Wish this website was here then, maybe we could have saved some people from this big mistake! We have DH windows and in winter we have ice buildup on the INSIDE of the windows. One was so bad it pulled the window frame apart where u could put your finger thru. Most of the windows are turning black in areas. The installer did a great job but he wasn't connected with Hurd. Terrible windows. Called them and they replaced seal, didn't help. We have had no further contact with Hurd. They said all problems have been caused by "us". Ha ha
Installed by subcontractor for Zuber Homes of IN
Not connected with Hurd windows at all. They did a good job of installing.
August 2nd 2011 at 2:45 pm
I have had five large (27x55 pane) 3-pane casement windows installed about 15 years ago.(27x55 pane). However in that time I have had to replace six sashes at ever increasing costs ranging from $100 + each to now $400 + each. Problem has been with seal leaking and causing condensation and fogging between the panes. I would not recommend Hurd windows to anyone. Never had to perform this type of replacement with my Anderson windows which ar much older.
Two years ago we replaced two sashes at $198 each, not it's $435 each for the sash, not including labor.
May 11th 2011 at 12:04 pm
recently purchased new Hurd windows. had old Lincoln windows that also did everything others complained about Hurd doing. New company and new Lifetime warranty! heavy aluminum cladding outside. Checked out Pella, but they are under a class action lawsuit, and window looked cheap.
April 15th 2011 at 9:29 am
Hurd went bankrupt for good reason, window glass leaks and forms moisure between panes and also have a problem with the windows exploding due to pressure buildup. Sorry I got them. The lifetime warranty ends with bankruptcy.
Installed by private cotnractor of NY
Shannon B from IL
February 22nd 2011 at 2:48 pm
I have Hurd casement windows in our home. They were put in about 13 years ago. When we moved in over 7 years ago during our 1st winter in the home. The inside pane of 1 imploded, then a few weeks later, another inside window pane imploded (in our baby's room.) The next year, another one. Then no problems for 4 years. Last year another one imploded. And this year, so far 2 more. I've contacted Hurd and they won't respond. I wrote a blog about their POS windows and sent it to them. No response yet. STAY AWAY from HURD, you have been warned.
Scott in Colorado
November 30th 2010 at 4:17 pm
If you buy Hurd windows, you will be sorry. Since 2000, I have had thirteen windows replaced. Several houses in my subdivision are experiencing the same. If you read this and buy them, it is your own fault.
Installed by Solar Glass of CO
November 2nd 2010 at 1:50 pm
Hurd double pane, casement and double hung, new construction. Terrible condensation on the glass with normal humidity in house. Casement are the worse, but no condesation on doorwalls or fixed transoms. Windows, install and house are less than 2 years old and the paint is peeling around the glass.
Installed by Michigan Window and Door of MI
Builder superivsed installer, all windows sweat, casement the worst.
unknown, builder purchase
August 3rd 2010 at 6:38 pm
House full of Hurd casement windows alum-clad exteriors. Ice build up every winter since the first year. Window seals started failing within three years. Virtually all window seals failed within 9 years. Poor fit, terrible hardware. Hurd did not stand by their product at all. Stay away from Hurd.
Installed by installed by builder Impala Homes of WI
February 16th 2010 at 9:14 pm
We received clad doors and windows from Hurd and the quality was extremely poor. Some door panels were received without the external bars, the internal grille for the SDL rattles and the transoms leaked like a seive! When it rained it was like a waterfall inside. To be fair, the casement windows work fine. To make matters worse, Hurd offered NO help what-so-ever to get the problems fixed. Hurd is in it for the money, quality is not their priority.
Installed by The Window Company of TX
The windows were installed plumb and square. None of the defects in the doors and transoms could be attributed to the installation.
George in Santa Fe
December 4th 2009 at 6:32 pm
Hurd Windows installed throught house. About 40% of all the windows have failed with moisture and fogging within the double pane. Customer service will not offer any help. Replacements will cost thousands. Are there any ideas out there to get Hurd to take responsibility, class action?
Installed by Tortuga of NM
June 10th 2009 at 8:17 am
Hurd windows are a piece of junk, don't waste your money.I have had problems with double hung and casement windows fogging and staining between the glass, condensation and icing in the winter, reps say it is due to high humidity, not window leakage, BALONY. Should have stayed with Andersen Windows.
Installed by Builder of MA
April 3rd 2009 at 12:38 pm
fogged windows who needs curtains ha warrenty sucks , heat mirror windows were not bad first couple of years but steadily felt colder every winter and then the fog came
February 25th 2009 at 10:51 am
Casement windows have been a problem since installation in new home in 1998.Condensation and ice inside home with normal humidity levels.Leaking water inside home. Everyones fault except windows.
Mad in IL
October 19th 2008 at 10:22 am
After reading other reviews I have to comment. My 2006 new construction also included HURD windows. I have had ice on the inside both winters and have received terrible customer service from the distributer. In addition, the noise infiltration is terrible, sometimes thinking the window is open when it is not. I would not recommend this product.
Installed by Jensen Construction of IL
August 6th 2008 at 10:27 pm
Hurd window and door company creates design failure into their products and does not take responsibility for product failure. They, instead, change their name and company structure to aviod lawsuits. See www.hurd-window.com for one presentaion on leaking Hurd windows.
Installed by Atchison Construction of KS
February 28th 2008 at 3:02 pm
BAD QUALITY and POOR MANUFACTURED PRODUCT!! Do not consider to buy Hurd windows. I just move in my new construction ( Dec 2007 ) and have 40 + clad casement windows and few doors. I found tons of manufacturing mistakes. Frost bites inside glass panels, misalignment on 60 % of the windows, missing weather strips ( doors and windows ), scratched glass ( inside and outside ), broken operating mechanisam etc. Did call for service - provided by local supplier ( who is also selling other windows brands ) - no clue how to resolve all those issues. HURD customer service is very experienced with similar situation and guess what is their position : "blaming" all others around beside very obvious and known problems with - poor quality of manufacturing and assembly process. All together a BIG MISTAKE. I am now working with all kind of solutions to REPAIR new windows and doors instead enjoying in my new house . DISSASTER !! I was comparing HURD with other suppliers and for few bucks of price difference –I made a huge mistake buying HURD product. WARRNING : Please review your decision before ordering HURD product . The worst part of the story was when I moved in ( Dec 2007 – winter storm following week ) few of the windows had 1/4" inch gaps between window pannel and window frame. Hurd customer service first respond was - to blame the installation, humidity or something else – without listening to their own representative – service report. Four month after – I am still waiting for service / repair / adjustment/ replacement service . CONCLUSION : AVOID this product 100 %
November 1st 2007 at 12:12 am
ABSOLUTELY TERRIBLE!! Do not buy Hurd windows. I bought 900 series for new construction. To start things off, they delivered several weeks late and then tried to raise the price on me. Then I found tons of manufacturing flaws. The worst was when I moved in 3 of the windows had to be opened with a prybar because they assembled the locking mechanism wrong. When I tried to contact Hurd, I got bounced to about 6 different people in 2 states and they tried to blame the installation, said that I wasn't cooperating, etc. Horrible customer service. It took me about 8 months to get all of the problems fixed.
Bette in Illinois
September 25th 2007 at 2:09 pm
Ice and Snow appearded on window sill in winter. Leaks. Windows Contract and Expand too much from heat and cold! Would not recommend! Experienced many many problems.
Installed by Hurd's recommended rep of IL
Had problems with the balance. Installer never came back to replace the balance.
New Construction. Windows were put in by the builder.