Call us at
1-800-219-5332
Contractors Join Our Network

Window Consumer Infomation

Abcleads.com BBB Business Review   Member of NAHB

Current Board Posts

  • Sunday December 14, 2014

    Single Picture/Single Hung Hybrid to Two Double Hungs

    How involved would it be for an installer to remove one large (approx.) 64X66 window that consists of a center single hung and...

  • Thursday December 11, 2014

    Thermal Industries vs Okna in WI

    Looking at getting some replacement windows in Waukesha, just outside of Milwaukee. I have a quote for Thermal Industries and one for Okna,...

  • Tuesday December 9, 2014

    Glass Breakage

    That would more than likely be a "stress" crack. Either wind or temperature caused a fault in the glass to become a crack....

  • Saturday December 6, 2014

    What is the best energy efficient window for Dallas Texas

    Hi,
    I live in the Dallas-Ft Worth Texas area and need to replace 5 arched windows in the front of my house which...

  • Wednesday December 3, 2014

    Window Replacement Options

    I posted this on another forum before I found this replacement window specific forum. I know some people there also post here,...

  • Tuesday December 2, 2014

    Another need help with windows choice, Vytex, vs Soft-Lite..

    So I was set on Sunrise Vanguard windows, but the only seller in town messed up my order twice and was somewhat more...

  • Wednesday November 26, 2014

    How do I make this window square?

    I just installed my first replacement OKNA window. I took my time, checked for plumb level and square (or so I thought). Everything...

  • Sunday November 23, 2014

    Replacement window over very thin aluminum frame

    I am installing my first vinyl replacement window over an aluminum frame (stucco wall). In all the instructional videos and the instructions that...

  • Saturday November 22, 2014

    Reynolds Vinyl Window

    I purchased Reynolds Vinyl Windows in 1996 and they have condensation in most of them. I was told to get the model number...

  • Thursday November 20, 2014

    Warranty question

    Do lifetime/double-lifetime warranties for the best vinyl manufacturers (like Okna) typically cover only the product or do they cover labor as well? For...

1 of 10

Do it Yourself- Replacement Window Video

 

Silverline (Anderson) 8500 Reviews

based on 1 review

 

Overall quality: 1
Locks: 1
Balance System: 1
Warranty: 1

May 14th 2012 at 12:11 pm

Window Comments

12 year update on the Silverline 8000-8500 series. We built a new house in 2000 and asked the local window distributer for the windows he would use in his house. He stated that the Silverline windows were the best on the market and came with a lifetime warranty. So, we placed the order for 28 new windows. These were ordered with all of the bells and whistles. Double hung, Low-E, Argon filled, and internal grates. When the windows shipped they were nothing more than replacement windows with nailing fins attached to the frame. After the first 5 years most of the sashes were replaced for one reason or another. The biggest issue was they used a rubber seal between the panes of glass to keep the argon gas in failed under fluctuating hot and cold weather as we get here in New Jersey. When this seal fails the argon escapes and the glass quickly becomes visually streaky because the Low-E film sticks to the glass. The second issue is the plastic clips that keep the windows in the track have become brittle and have been breaking. By year 10 the majority of the sashes have failed and have been replaced under warranty. The main problem is that they will not replace the upper and lower sashes in pairs. They will only replace the unit that failed. When the new sashís were delivered they never matches the original sash. Now we have issues with air gaps and upper sashes that donít stay up when the windows are opened. Now every time we open a window the upper sash creeps down and the bugs are free to enter the house freely. Lower screen only, no full length screens were available for these windows. Iíve resorted to using white vinyl tape to keep the upper sash in place and keeping the air out. I called customer service regarding this situation and I was told that since Anderson bought Silverline they had no ability to accurately match up the sash dimensions exactly. I requested that they replace the sashes in pairs and they said this is not covered in the warranty. At year 12, I give up! Iím looking to replace all of the windows in the house (again). I guess the ďlifetimeĒ warranty really isnít worth the paper itís written on. Iíd crumple it up and throw it out the window, but I canít open the windows anymore! (Or see out of them either!!!)

Window Grade: 1.0
Install Comments

Installed by Builder of NJ

Install Grade: 1.0
Price Information

Would have paid double for better quality windows!

Review this product yourself!