Discussion Board Forum for Vinyl Windows

I contacted Carole Vance at Schuco and she got back to me right away. The next day, she shipped me out the bulb seal that I needed. If only their customer service had been that good before, they might still be in business. Thanks, Windows4U.

Windows4U, I contacted you before I bought them. You put me in touch with FenEx since I'm in the far north suburbs of Chicago instead of down by you. My only regret over buying the Schuco windows is getting things fixed if they go bad. Besides the broken seal on this window, I've got some weather st...

We had Schuco windows installed many years ago by one of the old experts, FenEx. We were sold on the fact the Schuco was such a huge company which would never leave the business, and their state of the art spacer technology. Well, we all know how Schuco abandoned us, and now one of my windows has co...

FenEx came out last week and did the fixes I've been waiting on. So far, so good, but the wind hasn't really howled out of the right direction since he was here. I've got my fingers crossed that the whistling in-line slider is a thing of the past.

If you're still out there, thanks FenEx.

Does anyone know if the new owners of Schuco windows will be taking on the warranty issues of the old owners? The message I get from my installer is that he's still waiting to find out how things are going to shake out. It's really frustrating because I've been trying to get it fixed for almost 2 ye...

Thanks for the help. I have discussed this with FenEx as I did purchase my windows from him, he told me last Friday that he would check into a solution and get back to me by mid week, no respose so far from him and I am starting to get the feeling I am being jerked around. If and when you or FenEx ...