Discussion Board Forum for Vinyl Windows

An update. My insurance declined my claim (they don't cover leaks/seepage) but the engineer and restoration company confirmed the windows themselves are leaking (not install and not our roof as was suggested by the manufacturer). It's now with the manufacturers insurance who have suggested to me tha...

One more question. When you open up a wall and see wood rot can you tell how long it has been occurring? Is there a known formula? For example, in 5 years I would see X in 10 years I would see Y etc.

Thank you everyone. I feel a lot more informed now.

Vancouver BC Canada V7L1K4
Thank you

Thanks everyone. The insurance adjuster and engineer came over. They won't say all that much to me but did say the damage is older than 6 yrs. We opened another window and it's on a different wall. It's leaking in the exact same right hand corner but very minimal damage (so far). It's a different st...

We have the insurance adjuster and an engineer coming tomorrow, I am not sure if they will share the results with me or only the company. I still need to understand how the aluminum frame that is kept plays into stopping the water ingress - can anyone please advise? We did additional water testing l...

Thank you for your help. I will have my husband try the next water test suggested. A general question though, if the aluminum frame that was left in the opening was compromised (leaking) and these retro fit windows were installed over the top of the aluminum frame. Could I expect a leak from the new...

You will need some one onsite to verify the statements that you are making. I can not tell if it is frame jumb or not. You want our help uncover the windows and take more photos. What date was the install? My understanding from the previous poster (randy) is that he wanted to see the style of the w...

I would prefer to not uncover the windows but here is a photo of one of that others installed at the same time by the same company - this should give an indication of style. This is under a deck so does not get water on it.

It sounds like your contractor jumped the frame to avoid removing the nailing flange from behind the stucco. Do your new windows have a Z-flange (flat face against the stucco)? Could you post some photos of the window exteriors for us? I don’t believe the original window frames are the problem, and...

some more photos

thank you I have included some photos

We have vinyl replacement windows that were installed over the top of the old aluminum frame. Due to some unrelated renovations, we discovered that 1 slider and 2 awning style ?casement windows are leaking. When we plastic bag/seal these windows with tape and heavy plastic without touching any stucc...