In May, we had 12-14 3-pane krypton filled schuco windows installed.
The installers had an immediate problem with the 3-part slider.
The window(s) wouldn't open properly without ALOT of undo force. A week or two went by and they sent someone out to tweak on it and could not fix it.Then another crew came out with the window engineer and failed again. We waited another 2 months until I posted some bad press on this website and within 48 hours I had them set up another appointment to "LOOK" at this 3-part slider.
They finally got some cowboy down from Conneticuit, Schuco central, to lend his expertise. They spent an hour looking at it again.
A few days later, yet another crew comes and removes the entire window, squares their custom window frame and re-installs the entire mess. In the meantime, they have drilled more holes, placed plastic caps to cover these holes, beaten the crap out of the trim, casing and the window still doesn't work....WHADAYMEAN IT DOESN'T WORK?
It took me, the consumer to tell them initially that the ^&&%# their custom window frame was out of square and it takes me the consumer to tell them that the window probably wasn't manufactured properly...
I may be wrong but i am just the consumer.....
here are some pictures
or actually just vist the page:
The right window is maybe 1-2 mm too tall and doesn't clear the casing to open. The Right window pins line up in the center to swing out for cleaning.
The left window's pins do not allign; when the bottom pin is in, the top is out and vice-versa. The last installer decided to get creative and start drilling holes everywhere and couldn't figure what was going on.
So here we are. A 3-part slider-unfinished- since MAY 2005, without " f-in" window shades on an East facing window during the hottest summers around here since the Grateful Dead played at the CapCenter in recent memory.
So they are coming tues at 1100, nope, i forgot they cancelled this apoint and re-schedule for the next day wednesday to come back out with the last window installer with all the solutions to "FIX" this problem....he wanted to to install some addtional window hardware that i know will not work , to channel the window over, that would make it impossible to slide this window out. (not a good explaination, but trust me he doesn't know what he is talking about!).
So this isn't about trying to soil the name of this company. this is about dragging their feet since May for one reason or another. This is about a free garage door they threw in and we are grateful for that. This is about 4 months later these people cannot figure out what is wrong with this 3-part slider.
I don't know what the bottom line is and they don't either. You do not install another window in your company until the last job is working perfectly. I have been hearing the same exact scripted recital, ever so politely, that they will do whatever it takes to make this work perfectly , it has been since MAY 2005.
They also installed windows with different latching systems...some have the automatic some have the conventional window locks.....these items they said would be in a week or 2 after the initial installation....
Beware of the 3 part slider.
Withhold the last payment to ANYONE for 2-3 weeks after the installation , especially in a high volume market such as the DC Metro area. These companies, and mostly everyone in these trades around here are so EFFIN busy during their window season that they cannot possibly serve their go-zillion customers when shit like this happens until, well like now.
I am sorry have to spew again on this powerful bulletin board, but the fall is coming. They are coming out again but it will not be for the last time.