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 Post subject: I need Shuco Warranty details
PostPosted: Tue Nov 22, 2005 5:38 pm 

Joined: Tue Nov 22, 2005 5:33 pm
Posts: 1
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I just purchased, had installed and paid for shuco windows (8 DH Corona 4000, triple pane w/ krypton, one bow window and one picture window). 2 days after payment we have noticed a hairline crack on the inside pane of a 4 light bow window.

How is a crack like this handled? Installation or Shuco warranty? I can not find a complete Shuco warranty anywhere.

Thanks,
Allan


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 Post subject:
PostPosted: Tue Nov 22, 2005 7:28 pm 
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Joined: Fri Mar 11, 2005 3:58 pm
Posts: 1326
Location: Northern & Central Illinois, Chicago suburbs
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This is a condition that happens in all brands. It's called a stress crack.

It comes from a microscopic fissure in the glass not detectable through assembly line inspection.
If you are going to have a stress crack ever, it will normally be in the first few months.... normally with variations in temperature.

You don't even need to invoke the warranty. All companies I have ever used cover these stress cracks with no questions asked, including Schuco.

Call your dealer and tell him and he will order a new sash. When it comes in, the serviceman will tilt the old sash out, and tilt the new sash in. It takes about 30 seconds and you are done.


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