Sounds like your installers/measurers at NuView were not up to par. Do you remember their names, so I can make sure I don't get those guys?
To be honest, I don't recall the installers names - they were both nice and polite, but of course that's not the point when the finished product looks sloppy. Part of it was that a lot of the work was being done after dark - they were here a couple of nights as late as 9pm or thereabouts.
The guy who came to measure didn't announce what company he was from - I presumed he didn't speak much english. He didn't seem that interested in measuring the windows, and I had a "gut feeling" at the time that things were a little off, but put my reservations aside, because I figured that he was just "double checking" the more accurate measurements that had been made when we signed the contract. Certainly he wasn't measuring carefully.
I've actually just noticed that the window that has the gaps in the bent vinyl cap outside isn't caulked on the outside at all - I can see right through to the back of the caulk on the inside of our bedroom... Oh joy
Again, although we aren't happy at waiting months longer than we had planned, we are really very pleased with the windows themselves (obviously we'll have more occasion to test the tilt features, etc. in warmer weather or when we have our screens delivered
) I'm presuming that the doors will work as "promised." But if they continue to rock when I try to open them then we will have to switch them out for a different brand. They are so heavy (triple pane) that I have to use both arms/hands to open them, while they aren't set on their tracks properly. And as I've mentioned, one of the doors is so far off vertical that there is a crack to the outside - I have to hold the door straight before I can lock it. I'm informed that this is simply a matter of adjustment - I hope so.
I'm not noticing a huge difference in sound - but we aren't in a noisy part of town. But certainly a slight difference.
I guess, as a lay person, one tends to trust that the people who do this for a living will take pride in their work, and know what needs to be done. We recently had a deck installed, and we are SO pleased with the work - tremendous attention to detail - things we wouldn't have even known to ask about...
So we've had good and bad experiences trusting people
I'll let you know when this is fixed, what it looks like, and how we like the windows. Right now the follow up (or rather lack of) has been aggravating, so we aren't fully enjoying our new windows.
I will add that there have been no problems in terms of leaking or anything like that. All our issues are cosmetic/finish related - and the problem opening the doors of course.
My advice for sure is to not make a final payment until you are satisfied!
I did at least insist that the contract include a written update that a final walk through had not been done at the time of final payment, that screens hadn't been delivered, that the doors needed fixing, etc. So that is in writing.
In terms of the follow up, I still (trusting person that I am
) and despite their dropping the ball with their follow up, believe that this firm will follow through fixing the problems -- eventually. It is just too bad that in the rush to get this done (or whatever the issues were that led to the sloppy finish) that it looks the way that it does.
We were asked to refer our friends/neighbours to this product. I can tell them that I like the windows, but in good conscience, I cannot call it a quality job at this point.
I'll update you when it is fixed, and let you know if we are satisfied.
PS. The one thing that is disappointing though - that we hadn't even realized would be an issue was that on one wall we had three windows - and the middle one was converted to a patio door. I presumed because these were to be custom measured that the door opening would be as high as the top of the two windows on either side. In fact the door is about 3 inches lower than the height of the windows, so it does look a bit odd. The installer told me that the doors cannot be made higher than the standard height. Still it looks a bit odd as they are all in a row. With 3" wood around the door it matches the window height, but we cannot add wood around the windows without having to make the wood around the door even larger - 4-5" to match up... If that makes sense?