I have looked closely at this window and the Simonton 9800 Impressions and had them both quoted identically with the same specifications.
I have looked under the Window Reviews Section here at the forum and the SoftLite Imperial LS has really been just been maligned by those reviews. It actually is a bit unnerving because it is exactly opposite of what the PROS here say about the Imperial LS window.
The question really is, can those reviews be believed or are they an isolated case as opposed to the norm?
I am now a little concerned about purchasing several of these, although the dealer just lowered his price last week because I told him his competitor was several hundred dollars less for a comparable window quoted with the same glazing package.
He is now less than $100.00 different from the Simonton 9800 Impressions. My problems I am having with this dealer is one of basically unfinished weld seams on the sash of the salesman's sample window I was shown. I asked for assurance that my real window would not look like this and he cannot guarantee nor assure me of that.
I called Simonton and asked about it and they gave me the areas Sales Manager and said to call him and tell him about it and he would get both a new salesman's sample as well as a full size 9800 to look at.
I called his number 2 hours ago and left a message and so far have not heard back. Communication seems to be something that is not a strong suit of my dealings with the local Simonton team.
I was about all set to go ahead and contract with the SoftLite dealer this week until I read those reviews and am having second thoughts.
I would LOVE to SPEAK with ANY of you pros regarding the SoftLite window on the phone if that is possible.
Email is: email@example.com