He didn't get to actually see the Okna or the pitch for it, except what he saw on this site.
I was at my lake home downstate for the weekend and I was originally going to take Monday off. But, Kirill asked me to come write up the order noon on monday because he needed to get them in two weeks. I was two weeks from my next truck so I called Okna and they had agreed to rush them so I'd have them in 2 weeks for him.
So, monday morning I left central Illinois and drove 4 hours to the north suburbs of Chicago to see him. The chance to do business is better than a day off to me. I didn't mind.
So, I get 10 minutes from his home and an email comes across my phone that he had gone to Lowe's on Saturday and bought from them instead.
So, I turned around.
Win some, lose some.
I hope this mess gets all straightened out for him quickly and that he has many years of good service from his new windows. None of us should wish him anything but that.