JaxSAH wrote:
Thanks for the information. They didn't cash my deposit check for 10 days after I signed the contract, which makes me think that they didn't order the windows until then. I was told that the owner of the company double checks the order, and I think they were filing a permit. I was really hoping to get this all done by Thanksgiving, but I think they will be installed after that. I am too impatient.
All the above you just wrote would be a comfort to me as a consumer. The company is definitely not in financial straights as they didn't run to the bank to cash the check. Don't get me wrong, if they did cash the check the same day that doesn't mean anything is wrong at all, but the fact they waited 10 days does show they are not in desperate need of cash. That can be a comfort to homeowners who are hiring a contractor they had never heard of two weeks before that.
They are also crossing the t's and dotting the i's with the city/county before getting ahead of themselves on the order. Getting the permit checks to make sure they can install the type windows they sold you and the type of installation they sold you as well. This is important especially in places the company hasn't worked in for a while or at all.
I myself have a village in the far north Chicago suburbs that I make sure I have the permit before I ever order the windows. If the inspector in this city finds out you have already ordered the windows he'll demand that you are doing a full frame installation and he'll say he hopes you ordered the windows bigger to accommodate the full frame installation. He will also require two inspections to make sure you are doing the full frame installation. If I go in and say I just sold the job and am getting the permit to make sure I'm complying with all the village rules, then it's alright with him to do an insert window and he doesn't require any inspections. He tried that on me the first time I did business in that village. Since I hadn't submitted my company's name to him yet in any documents, I sent my partner in the next day and my partner told him he had just sold a window job and was there to see what was required for permitting. That got us out of the full frame replacement and the job sailed through.
Relax, let the process play out and enjoy your new windows when they are installed!