I agree with Randy. When salesguy's are trained on the products they are given the differences between product lines, (Ie: Sunrise vs Vanguard vs Restorations, etc). Given that double hungs are by far the most common, they are trained most on that configuration. The fibercore IS a difference on DH's, but NOT present to my knowledge on CA's... Probably just lack of product knowledge on that.randy wrote:What my rep pointed out was that in the dealer's price book there's a list of standard features for each window in the Vanguard line. Under the casement/awning section there is no reference to Fibercore reinforcement, as there is in the double hung section and in the slider section.
I would think that ignorance rather than deception is the cause of the incorrect information in this case. I just hope my sales rep was correct in what he told me.
On casements in general, they are a mixed bag in my own personal opinion. I would not say that they are all "overbuilt", quality is still very much a factor. In fact, I deal with more service calls on casements than double hung by far, regardless of manufacturer. That is not to say that they are not performers-- they are-- particularly when new. Just don't think that it is a bullet proof configuration regardless of brand. I've seen far too many sagging sashes, hour glassed sashes, warped center frame/mullion on twins, and so on. Quality is especially important on a very tall unit.
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