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 Post subject: Re: Okna Starmark 900 vs Pella Impervia replacement windos
PostPosted: Tue Sep 08, 2015 10:30 am 
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Location: DC Metropolitan Area-Maryland/Virginia/DC
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+1

Great choice and I am glad they could break down all the pricing for you.


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 Post subject: Re: Okna Starmark 900 vs Pella Impervia replacement windos
PostPosted: Tue Sep 08, 2015 5:09 pm 

Joined: Tue Aug 04, 2015 10:03 am
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I hope so :-) Thanks, again!


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 Post subject: Re: Okna Starmark 900 vs Pella Impervia replacement windos
PostPosted: Wed Sep 09, 2015 8:27 am 

Joined: Tue Aug 04, 2015 10:03 am
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Due to some issues with the Okna quote, I am no longer considering them.

Going to see what other manufacturer's are available in my area.


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 Post subject: Re: Okna Starmark 900 vs Pella Impervia replacement windos
PostPosted: Thu Sep 10, 2015 12:35 pm 

Joined: Tue Aug 04, 2015 10:03 am
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Ok. Considering Okna again.

The salesman quoted $8549 for 6 windows and one patio door. He forgot about two hopper windows in the basement. Adding those at a discounted price brought the total to $9549.

The owner is going to come out this evening with the salesman and re-measure. Their goal is to try an honor the original quote of $8549. Perhaps we will end up with the Okna.

Backup plan is to look into Sunrise Restorations.


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 Post subject: Re: Okna Starmark 900 vs Pella Impervia replacement windos
PostPosted: Thu Sep 10, 2015 1:34 pm 
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Joined: Tue Feb 16, 2010 6:14 pm
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Location: Milwaukee, Madison areas
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Sounds like a plan. :)


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 Post subject: Re: Okna Starmark 900 vs Pella Impervia replacement windos
PostPosted: Thu Sep 10, 2015 8:04 pm 

Joined: Tue Aug 04, 2015 10:03 am
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We were able to get everything worked out with the Okna dealer.

Thanks to everyone's advice.

We are pleased with how the situation was remedied. Very impressed with the owner and salesman in making sure everything worked out. Stand up business.


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 Post subject: Re: Okna Starmark 900 vs Pella Impervia replacement windos
PostPosted: Fri Sep 11, 2015 3:15 am 

Joined: Sun Feb 22, 2009 5:52 pm
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Location: SE PA & NJ; CT
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He seems like a nice guy.
Been at it a long time too.
TheWindowNerd


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 Post subject: Re: Okna Starmark 900 vs Pella Impervia replacement windos
PostPosted: Fri Sep 11, 2015 10:36 am 
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Location: Milwaukee, Madison areas
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Great to hear. Integrity is important, and not always easy to find in this industry.


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 Post subject: Re: Okna Starmark 900 vs Pella Impervia replacement windos
PostPosted: Wed Jan 06, 2016 8:56 pm 

Joined: Tue Aug 04, 2015 10:03 am
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A couple of windows seem to be leaking air. The photos are from a FLIR gun. Can you tell me if this is normal?

https://www.dropbox.com/sh/wx4faqxfs2k2 ... lJzha?dl=0


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 Post subject: Re: Okna Starmark 900 vs Pella Impervia replacement windos
PostPosted: Wed Jan 06, 2016 10:45 pm 
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Location: DC Metropolitan Area-Maryland/Virginia/DC
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What are the exterior temps?

Windows are going to leak some air no matter what. If then need to be able to move, they are going to leak a bit.

Nothing is out of phase with what I see there from the temperature gradiation standpoint.


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 Post subject: Re: Okna Starmark 900 vs Pella Impervia replacement windos
PostPosted: Wed Jan 06, 2016 10:49 pm 

Joined: Tue Aug 04, 2015 10:03 am
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Mid 30's. Some seem better than others. Could be wind direction. Candle will flicker.

Installer returning for some finish work this Friday, wanted to ask about the seals.


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 Post subject: Re: Okna Starmark 900 vs Pella Impervia replacement windos
PostPosted: Thu Jan 07, 2016 2:07 pm 
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Location: Milwaukee, Madison areas
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If you have outside temps in the 30's and the coldest spot on those shots is in the 50's, it is not likely that you are seeing much air infiltration. Pics look normal. Convection from the cold window will create some minor air movement.

Couple of things to check just to be sure:
-make sure that the weatherstripping contact from sash to frame is consistent
-check the square of the window by raising the bottom sash 1/4" and lowering the top the same. The resultant gap should be fairly consistent.
-Look in detail at the weatherstripping on multiple windows to ensure that there are no areas missing.
-One culprit that I have found minor leakage from in the past is the holes for the jamb jacks and/or screws through the side jambs. Once the window is completely secured, these can get a little caulk if they are a concern... Not necessarily standard practice though.

Beyond that, I'd have the installer take a look back over them to see if he notices anything as well, but again, everything looks pretty normal based on the pics.


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 Post subject: Re: Okna Starmark 900 vs Pella Impervia replacement windos
PostPosted: Thu Jan 07, 2016 8:03 pm 

Joined: Tue Aug 04, 2015 10:03 am
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Thanks for everyone's advice and reassurances.

Installer is coming out tomorrow (1/7/16) to replace the frosted glass in the patio door that was ordered by mistake, replace a screen that was ripped before arrival, check the window seals, and install a foot lock.

When the patio door was first installed, the installer was proudly telling us how great the three point locking mechanism was on the door. Turns out it does not have that.

We really weren't presented with our options, such as the multi point locking mechanism, foot lock, internal miniblinds, and their prices before we ordered. It would have been nice to spend a little more time on this discussion. I likely would have added a few of these things, even if it raised the price a little more.

Overall we are happy with the purchase. But there's room for improvement in the process.


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 Post subject: Re: Okna Starmark 900 vs Pella Impervia replacement windos
PostPosted: Fri Jan 08, 2016 9:09 am 
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Location: DC Metropolitan Area-Maryland/Virginia/DC
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While they are great in some instances, the internal miniblinds do make the opening size of the door smaller. I have had some issues on 5' SGD with the opening size being too small for one client.

The multi point lock is a nice option for security, but the foot lock can be added anytime.


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 Post subject: Re: Okna Starmark 900 vs Pella Impervia replacement windos
PostPosted: Fri Jan 08, 2016 11:07 am 

Joined: Tue Aug 04, 2015 10:03 am
Posts: 28
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Good to know foot lock can be added at any time.

It was supposed to arrive with the doors. Just received a call it did not.

I feel bad, things keep going wrong. At least they are trying to make things right.

Mistakes happen. It is how you handle them that matters.


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