Abcleads.com BBB Business Review  NAHB member
Call us at
1-800-219-5332


All times are UTC - 5 hours





Post new topic Reply to topic  [ 8 posts ] 
Author Message
 Post subject: Viplex Windows Warranty???
PostPosted: Tue Feb 02, 2016 4:56 pm 

Joined: Tue Feb 02, 2016 4:37 pm
Posts: 2
Offline
Purchased windows direct from Viplex 10 years ago with Lifetime warranty. Home Depot supposedly bought Viplex some time after my purchase. Have had no luck so far today in speaking to anyone at Home Depot that has any answers. The hope is that HD assumed warranty responsibility when purchasing Viplex. Any thoughts from anyone?


Top
 
 

 Post subject: Re: Viplex Windows Warranty???
PostPosted: Wed Feb 03, 2016 12:27 pm 
User avatar

Joined: Wed Apr 04, 2007 11:21 pm
Posts: 4349
Location: DC Metropolitan Area-Maryland/Virginia/DC
Online
Can't see any record of the transfer online.

Best thing to do would be to look for any records of it and try to get Home Depot to commit to the warranty.

Once you have that, you can move it forward in accordance with whatever provisions and stipulations they have in place.


Top
 
 
 Post subject: Re: Viplex Windows Warranty???
PostPosted: Wed Feb 03, 2016 12:58 pm 
User avatar

Joined: Tue Feb 16, 2010 6:14 pm
Posts: 2350
Location: Milwaukee, Madison areas
Offline
@ WoW, maybe your dial-up connection is just too slow... :mrgreen:

http://usatoday30.usatoday.com/money/co ... epot_x.htm

Looks like HD purchased Viplex in '05. From what I can tell, they are not made anymore, but the warranty question is certainly one that is valid, and one that you probably won't get an answer on from Bill in lumber or Suzy at the contractor desk. I'm sure that they have a corporate dept to handle issues like this. If you can't find that by phone, here is a "community forum" at HD where someone may be able to direct you:

http://community.homedepot.com/howto/to ... tomer-Care

My guess is that the coverage is approximately squat, however its worth a try... Most of the posters here are Midwest and Northeast, so unfortunately not much familiarity with the situation there on the west coast.


Top
 
 
 Post subject: Re: Viplex Windows Warranty???
PostPosted: Wed Feb 03, 2016 1:37 pm 
User avatar

Joined: Wed Apr 04, 2007 11:21 pm
Posts: 4349
Location: DC Metropolitan Area-Maryland/Virginia/DC
Online
Thanks.

I was too busy talking politics with a guy that I thought was my buddy.

:lol:

Image


Top
 
 
 Post subject: Re: Viplex Windows Warranty???
PostPosted: Wed Feb 03, 2016 4:05 pm 

Joined: Tue Feb 02, 2016 4:37 pm
Posts: 2
Offline
Thanks for the responses although I have to admit there's a part of these post replies that is going over my head. :?: Trash talk :?:

I've spoken to HD corporate Customer care which required them researching an answer and calling or emailing me within a couple days. Holding my breath!

Would still appreciate any other comments from anyone familiar with the situation.


Top
 
 
 Post subject: Re: Viplex Windows Warranty???
PostPosted: Wed Feb 03, 2016 6:26 pm 
User avatar

Joined: Wed Apr 04, 2007 11:21 pm
Posts: 4349
Location: DC Metropolitan Area-Maryland/Virginia/DC
Online
Yes. HomeSealed and I am ribbing each other a bit. Makes the forums a bit more lively for us from time to time.

Start with HD Corporate and see what sort of progress you get on that front. I would have all your data in front of you and ready to go when you talk to the first time. See if you can move the needle a good bit out of the gate.


Top
 
 
 Post subject: Re: Viplex Windows Warranty???
PostPosted: Thu Feb 04, 2016 10:25 am 
User avatar

Joined: Tue Feb 16, 2010 6:14 pm
Posts: 2350
Location: Milwaukee, Madison areas
Offline
Just giving each other the business a little bit...

https://www.youtube.com/watch?v=eslz06J9hFw
:D

Sounds like you are on the right track.


Top
 
 
 Post subject: Re: Viplex Windows Warranty???
PostPosted: Thu Feb 04, 2016 10:36 am 
User avatar

Joined: Wed Apr 04, 2007 11:21 pm
Posts: 4349
Location: DC Metropolitan Area-Maryland/Virginia/DC
Online
HomeSealed wrote:
Just giving each other the business a little bit...

https://www.youtube.com/watch?v=eslz06J9hFw
:D

Sounds like you are on the right track.


This is what I do when you yell at me....(another referee reference).

https://www.youtube.com/watch?v=60e_DBGaL0U


Top
 
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 8 posts ] 

All times are UTC - 5 hours


Who is online

Users browsing this forum: Windows on Washington and 7 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Jump to:  
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group