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 Post subject: Sunrise Restoration Double Hung hard to open/close top
PostPosted: Sun Sep 25, 2016 2:27 pm 

Joined: Mon Sep 14, 2015 4:01 pm
Posts: 29
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One of our double hung Sunrise windows is hard to open and close.
The bottom portion opens and closes smoothly but when we open the top part it then seems to get stuck or locked and and difficult to close.
Any reason for this?
Bottom open, top open, then top part gets stuck when trying to close or adjust.
Please help.
Thanks.


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 Post subject: Re: Sunrise Restoration Double Hung hard to open/close top
PostPosted: Sun Sep 25, 2016 10:18 pm 
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Joined: Mon Jan 30, 2006 1:32 pm
Posts: 856
Location: Delaware, New Jersey, Philadephia Area
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You could tilt in both sashes and gently lift out the top sash and inspect the metal pivot bars that hold the sash in the balance shoes. If they appear to be okay reinstall sash making sure metal pivot bars fully seat at the bottom of the u-shaped metal cams in the plastic balance shoes. Many times one of pivot bars isn't fully seated and causes the balance shoe not allow the cam to undo it's expanded position which causes the balance not to work or travel with the sash. Check the tilts too to make sure one is catching somewhere.


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 Post subject: Re: Sunrise Restoration Double Hung hard to open/close top
PostPosted: Mon Sep 26, 2016 8:42 am 

Joined: Mon Sep 14, 2015 4:01 pm
Posts: 29
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That was it! Thanks! We had tilted them awhile ago to clean and didn't sit that one back in fully. Thanks for the help!


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 Post subject: Re: Sunrise Restoration Double Hung hard to open/close top
PostPosted: Mon Sep 26, 2016 10:21 am 
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Joined: Tue Feb 16, 2010 6:14 pm
Posts: 2370
Location: Milwaukee, Madison areas
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Most common service call by far... When you clean them try not to do so at a 90 degree angle as that is the point where they(sash/pins) are able to be removed. Its easy for it to wiggle out of place and cause the issue.


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 Post subject: Re: Sunrise Restoration Double Hung hard to open/close top
PostPosted: Mon Sep 26, 2016 10:36 am 

Joined: Mon Sep 14, 2015 4:01 pm
Posts: 29
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And I almost asked our installer. Glad I went here first. Thanks everyone! We really love our Sunrise Restoration windows!


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