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 Post subject: Problem with New Windows
PostPosted: Wed Feb 01, 2017 6:09 pm 

Joined: Wed Feb 01, 2017 5:57 pm
Posts: 2
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We recently replaced all the windows in our house with triple-pane vinyl windows. Really pleased with the product and the installation.

Our window cleaners found 2 problems when they were here. One window - a large, fixed, custom window - has some internal dirt between the glass panes - right in the middle of the window.

The other problem is with another, but smaller, fixed custom window. This window has an external scratch in the glass that either happened during shipping or installation.

The window company is great - and they have offered to replace either the triple-pane glazing - or the entire window units - our choice.

Is there any difference in the quality of the finished product we will receive with just replacing the glazing versus the entire unit? The window installation is so neat - I hate to disturb the finished product. However, I do want to end up with the best finished product possible.


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 Post subject: Re: Problem with New Windows
PostPosted: Wed Feb 01, 2017 7:09 pm 
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Joined: Tue Feb 16, 2010 6:14 pm
Posts: 2353
Location: Milwaukee, Madison areas
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On a vinyl window the glazing beads are very simple to snap in and out. The window is easily returned to like new condition. That would be my choice, as like you said, it would disturb a bit more by removing the entire unit.

Glad to hear that the company is making things right. :D


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 Post subject: Re: Problem with New Windows
PostPosted: Wed Feb 01, 2017 7:58 pm 
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Joined: Wed Apr 04, 2007 11:21 pm
Posts: 4351
Location: DC Metropolitan Area-Maryland/Virginia/DC
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+1.

The glazing bead on fixed windows is easily removable with proper tools and technique.


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 Post subject: Re: Problem with New Windows
PostPosted: Thu Feb 02, 2017 9:08 am 

Joined: Wed Feb 01, 2017 5:57 pm
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Any chance that just replacing a large, heavy triple pane glass - that the weight of the unit could cause the unit to shift and break the seal? The bottom on the unit is about 12 feet above the deck.


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 Post subject: Re: Problem with New Windows
PostPosted: Thu Feb 02, 2017 10:06 am 
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Joined: Wed Apr 04, 2007 11:21 pm
Posts: 4351
Location: DC Metropolitan Area-Maryland/Virginia/DC
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If the window was designed to carry that weight previously, it should have no issues.

I am sure the manufacturer, if you are ordering the glass from them, will not make the IGU if it won't be safe or work properly.


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