Just wanted to post a thumbs up on great customer service from Schuco.
One of our casements was hard to lock (the lock handle would go most of the way down, but to snap it into the detent was almost impossible........as was trying to open it again). Our installer had never seen it happen so he had the Schuco rep out a couple days later. A couple days after that the Schuco rep stopped by with a new handle for the casement and for one of our sliders (the plastic ferrule piece had a crack in it, so he gave us a new handle). So basically 4 days wait to get 2 windows corrected.