Just went through the same sh_t here. Manager called the customer said they fired the sales guy and offered the customer 1200 off. I started out 200 less then the rug pulled out. With the Alsides he bought I have to wait another 7-8 years to try and make the sale now.
The moral to the stories above- some customers could care less about quality, BBB reports, etc...its about saving a buck up front NOT the long term value.
Did you ever wonder that if everyone used really good replacement or new construction windows there would only be a few replacement companies in existence.
My brother was reading that with the tax stimulus plan and the hefty tax credits have been set in place as there is mention that a bill is being developed that will require all home sales to be energy efficient and the seller will be required to make the energy upgrades before a home can go on the market. He could not remember what finance web page he was reading. Has anyone else ran into this eye opening info? Along with a termite inspection, radon test, etc... now required we will also need to have Fenex over to do an energy audit.