We are trying VinylMax out for first time by recommendation through Lyf-Tym Building Supply in Hickory, NC. However, right out the gate, we received problems from Lyf-Tym regarding the order and what we received had 1 less grid plus was actually 1/4" smaller in size that what was ordered for our customer's jobsite. Irregardless, they and Vinylmax think we cannot use a tape measure nor see with our eyes either!
We now are in situation where we had to place new order (we demanded finish pictures from Vinylmax thru Lyf-Tym for this too), and took more wasted time to bring back this large picture window to Lyf-Tym so they can send back to VinylMax stating they have a return process and have to re-measure said window themselves before any credit can be given. Otherwise we will be charged for that screwed up window as well as the re-ordered new one. Nearly a $900.00 window.
As a contractor I am NOT happy with Lyf-Tym saying this, and waiting to see what VinylMax does, and are told we have to wait 2-3 weeks before receiving our new order, yet no changes can even be made within 1 business day on any order submitted to Vinylmax and this makes no sense hearing.