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 Post subject: Re: SCHUCO UPDATE
PostPosted: Tue Aug 04, 2009 11:53 pm 
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Joined: Fri Mar 11, 2005 3:58 pm
Posts: 1329
Location: Northern & Central Illinois, Chicago suburbs
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Force V has nothing to do with it. They only fulfill orders Schuco-USA decides to send them.
Schuco-USA are the ones making it very hard to get warranty items, not Force V.


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 Post subject: Re: SCHUCO UPDATE
PostPosted: Wed Aug 05, 2009 11:23 am 

Joined: Thu Nov 01, 2007 12:43 pm
Posts: 938
Location: Lower Hudson Valley NY
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Window4U (IL) wrote:
Force V has nothing to do with it. They only fulfill orders Schuco-USA decides to send them.
Schuco-USA are the ones making it very hard to get warranty items, not Force V.



You're probably right. However once Schuco gives them the go ahead it still takes 4 weeks to get a part.


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 Post subject: Re: SCHUCO UPDATE
PostPosted: Mon Aug 10, 2009 10:17 am 

Joined: Tue Aug 04, 2009 8:38 am
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I sent them several emails with photos of the defective glass- fogging, deposits between the triple-glazing. That stopped them from denying that they were indeed Schuco windows- and they have told me that they will replace the glass, not cover shipping or installation. Fair enough, I will be happy to pick that up- I am still waiting on them to give the the go-ahead- I probably could hand-deliver them to the factory in Connecticut; I live in New York, the Albany area- I am still waiting to even hear from them that they are willing to proceed, after being forced to prove to them that their product is indeed defective. Not exactly what I would call customer "service"- I guess I am not alone in being dismayed by the lack of responsiveness from the company-


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 Post subject: Re: SCHUCO UPDATE
PostPosted: Mon Aug 10, 2009 10:20 am 

Joined: Thu Nov 01, 2007 12:43 pm
Posts: 938
Location: Lower Hudson Valley NY
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wild willy wrote:
I sent them several emails with photos of the defective glass- fogging, deposits between the triple-glazing. That stopped them from denying that they were indeed Schuco windows- and they have told me that they will replace the glass, not cover shipping or installation. Fair enough, I will be happy to pick that up- I am still waiting on them to give the the go-ahead- I probably could hand-deliver them to the factory in Connecticut; I live in New York, the Albany area- I am still waiting to even hear from them that they are willing to proceed, after being forced to prove to them that their product is indeed defective. Not exactly what I would call customer "service"- I guess I am not alone in being dismayed by the lack of responsiveness from the company-



Problem is the parts are manufactured in SC not CT.. :roll: :mrgreen:


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 Post subject: Re: SCHUCO UPDATE
PostPosted: Tue Jan 05, 2010 11:05 pm 

Joined: Tue Jan 05, 2010 10:30 pm
Posts: 2
Location: Connecticut
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I was actually in the market for additional windows for my home when I stumbled on this forum/thread. I had purchased replacement windows for the first floor, and of course, went with Schuco installed by New England Sash. I'm just now seeing that my lifetime warranty, transferrable to the next resident as it was sold to me, may be utterly worthless.

I'll be reading more on this wherever I can find more info but if possible can someone break down exactly what was sold to who and whether the new company is carrying over the warranty? I'm hearing Schuco was bought by Force V but what does that mean for me as a consumer?

Thanks for any answers to my questions and a special thanks for speaking out and giving people like me a place to go for information.


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 Post subject: Re: SCHUCO UPDATE
PostPosted: Wed Jan 06, 2010 12:54 pm 

Joined: Fri Jul 14, 2006 5:38 pm
Posts: 3
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Quote:
I'm hearing Schuco was bought by Force V but what does that mean for me as a consumer?


Lets get something straight, Schuco was not bought by Force V, in fact Schuco is very much alive and well. What Schuco did was divest itself of any involvement in the thousands of windows they sold. They did this despite the fact that from a financial standpoint they have more than enough resources to stand behind their product.

Their still right where they always were;

Schüco USA L.P.
240 Pane Road
Newington, CT 06111
Toll Free: 877 472 4826
Phone: 860 666 0505
Fax: 860 666 2359
Email: info@schuco-usa.com


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 Post subject: Re: SCHUCO UPDATE
PostPosted: Wed Jan 06, 2010 3:47 pm 

Joined: Tue Jan 05, 2010 10:30 pm
Posts: 2
Location: Connecticut
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Windowguy wrote:
Quote:
I'm hearing Schuco was bought by Force V but what does that mean for me as a consumer?


Lets get something straight, Schuco was not bought by Force V, in fact Schuco is very much alive and well. What Schuco did was divest itself of any involvement in the thousands of windows they sold. They did this despite the fact that from a financial standpoint they have more than enough resources to stand behind their product.

Their still right where they always were;

Schüco USA L.P.
240 Pane Road
Newington, CT 06111
Toll Free: 877 472 4826
Phone: 860 666 0505
Fax: 860 666 2359
Email: info@schuco-usa.com


I see. Well I can practically spit on them from my house and I may very well do so should they not back up their product but I recently got in touch with what's left of New England Sash, the company that sold and installed my schuco windows. Michael claims that he can help me with any warrantee issues though as mentioned I will need to pay shipping and installation costs. Sadly this is not what I paid for, however it's better than nothing I suppose.


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 Post subject: Re: SCHUCO UPDATE
PostPosted: Thu Jan 06, 2011 5:55 pm 

Joined: Thu Jan 06, 2011 5:45 pm
Posts: 7
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i live in jersey,i also am having issues with schuco usa. 8 yrs ago we had every window replaced with schuco,purchased from morris window and siding. we have paperwork that says 100% lifetime gaurantee.
after many emails and waiting and waiting,they said they cant replace my cracked window because the vendor that made window closed down.also i was doing all the contacting! they have horrible customer service!!! i put complaint in with the B.B.B. schuco came back with a settlement of $250.00 for cost of window,and $500.00 if i sign a letter stating i cant claim any future concerns. i spent 15,000.00 to find out i'm up the river 8 yrs later. and if i take the 750.00 i can no longer get future repairs on lifetime windows! 750.00 is crap!
i dont know what to do!?


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 Post subject: Re: SCHUCO UPDATE
PostPosted: Thu Jan 06, 2011 6:34 pm 

Joined: Thu Nov 01, 2007 12:43 pm
Posts: 938
Location: Lower Hudson Valley NY
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graz wrote:
i live in jersey,i also am having issues with schuco usa. 8 yrs ago we had every window replaced with schuco,purchased from morris window and siding. we have paperwork that says 100% lifetime gaurantee.
after many emails and waiting and waiting,they said they cant replace my cracked window because the vendor that made window closed down.also i was doing all the contacting! they have horrible customer service!!! i put complaint in with the B.B.B. schuco came back with a settlement of $250.00 for cost of window,and $500.00 if i sign a letter stating i cant claim any future concerns. i spent 15,000.00 to find out i'm up the river 8 yrs later. and if i take the 750.00 i can no longer get future repairs on lifetime windows! 750.00 is crap!
i dont know what to do!?



I would press on and sue them. You have absolutely nothing to lose


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 Post subject: Re: SCHUCO UPDATE
PostPosted: Sun Jan 09, 2011 1:55 pm 
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Joined: Fri Mar 11, 2005 3:58 pm
Posts: 1329
Location: Northern & Central Illinois, Chicago suburbs
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Windowguy wrote:
Quote:
I'm hearing Schuco was bought by Force V but what does that mean for me as a consumer?


Lets get something straight, Schuco was not bought by Force V, in fact Schuco is very much alive and well. What Schuco did was divest itself of any involvement in the thousands of windows they sold. They did this despite the fact that from a financial standpoint they have more than enough resources to stand behind their product.

Their still right where they always were;

Schüco USA L.P.
240 Pane Road
Newington, CT 06111
Toll Free: 877 472 4826
Phone: 860 666 0505
Fax: 860 666 2359
Email: info@schuco-usa.com


Amen. What gets me is they use Force V closing down as an excuse to not cover their lifetime warranty. The thing that irks me is most of the parts on these windows can be bought by Schuco from their old vendors to this day. Why can't they send customers 'Truth Hardware' for their customers broken casement hardware? Why can't they hire another company to supply glass packs? It goes on and on. There is no excuse for this and I wish someone would start a class action lawsuit.


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 Post subject: Re: SCHUCO UPDATE
PostPosted: Tue Jun 18, 2013 10:10 am 

Joined: Tue Jun 18, 2013 10:03 am
Posts: 2
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I am trying to find the original lifetime warranty for some Schuco vinyl windows put in my mom's house in 2002 or 2004.. DS1000 series. After years of fighting, they finally agreed to come out to repair them, IF we pay for their labor. I do not want her to agree to this, and really want to see the warranty information before any commitments.. At almost a grand apiece for them, I don't feel we should have to pay a dime...


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 Post subject: Re: SCHUCO UPDATE
PostPosted: Tue Jun 18, 2013 11:50 am 
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Joined: Wed Apr 04, 2007 11:21 pm
Posts: 3574
Location: DC Metropolitan Area-Maryland/Virginia/DC
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What is wrong with the windows in question?


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 Post subject: Re: SCHUCO UPDATE
PostPosted: Thu Jun 20, 2013 7:53 am 
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Joined: Fri Mar 11, 2005 3:58 pm
Posts: 1329
Location: Northern & Central Illinois, Chicago suburbs
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guinness68 wrote:
I am trying to find the original lifetime warranty for some Schuco vinyl windows put in my mom's house in 2002 or 2004.. DS1000 series. After years of fighting, they finally agreed to come out to repair them, IF we pay for their labor. I do not want her to agree to this, and really want to see the warranty information before any commitments.. At almost a grand apiece for them, I don't feel we should have to pay a dime...


Labor was never in the Schuco warranty. That was for the dealer to provide if they chose to do so.


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