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 Post subject: Alside Thermalmaxx model 0200 (Excalibur) windows
PostPosted: Tue Jan 18, 2011 1:40 pm 

Joined: Tue Jan 18, 2011 1:28 pm
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I had 5 Thermalmaxx windows installed on June 15, 2010. Many of the sahes has debris in between the two glass panes giving the appearance of dirty (cloudy) windows. After 8 replacements sashes, I finally have clear windows. But now the 3 double hungs model 0201 have air leaks in the corners were the double hungs meet. Frost builds up on the vinyl frame on real cold days.
The Alside rep. tells me thats not a problem. The Window Store Home Improvement Co. MPLS, MN that installed them will not respond to any of my problems.

Has anyone else experienced cloudy and/or leaking Alside windows?


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 Post subject: Re: Alside Thermalmaxx model 0200 (Excalibur) windows
PostPosted: Tue Jan 18, 2011 3:02 pm 

Joined: Sat Feb 10, 2007 11:51 pm
Posts: 1579
Location: Northern,Virginia
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Any window from Alside is not recommended by any of the Pros on this site. Your problem and Alsides response are some of the reasons why. Continue to be the squeeky wheel and make them fix this. Sorry this happened to you. It's not an uncommon occurance with certain window manufacturers. Next time, come here BEFORE you buy.


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 Post subject: Re: Alside Thermalmaxx model 0200 (Excalibur) windows
PostPosted: Fri Jan 28, 2011 4:41 pm 

Joined: Tue Jan 18, 2011 1:28 pm
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Thanks Eco Star!!
Update, Alside turned my problems over to Window Warranty Services of Associated Materials Inc. (AMI) in Ohio.

Waiting for their reply.


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 Post subject: Re: Alside Thermalmaxx model 0200 (Excalibur) windows
PostPosted: Fri Jan 28, 2011 5:43 pm 
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Joined: Tue Feb 16, 2010 6:14 pm
Posts: 1799
Location: Milwaukee, Madison areas
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AMI is the parent company of Alside. Just keep on them until its fixed. I'd strongly suggest making your voice heard about the company who sold and installed these windows as well. There is no reason that they should not be handling these issues for you.


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 Post subject: Re: Alside Thermalmaxx model 0200 (Excalibur) windows
PostPosted: Fri Jan 28, 2011 8:21 pm 
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Joined: Wed Apr 04, 2007 11:21 pm
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Location: DC Metropolitan Area-Maryland/Virginia/DC
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novalcal wrote:
Thanks Eco Star!!
Update, Alside turned my problems over to Window Warranty Services of Associated Materials Inc. (AMI) in Ohio.

Waiting for their reply.


There are chimney blocks and weatherstripping tabs that will help with that.


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 Post subject: Re: Alside Thermalmaxx model 0200 (Excalibur) windows
PostPosted: Tue Apr 19, 2011 1:21 pm 

Joined: Tue Jan 18, 2011 1:28 pm
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**FYI to anyone who has ALSIDE/ Termalmaxx/ Excalibur windows installed. There are many problems with these windows.
*Debris in between the seal window panels.
*Bell seals and corner seals manufactured short or crushed causing air leaks. This have to be replaced in order for the window to be energy efficent.
* Screens do not seal properly and insects can get in.

These windows carry a warranty, however after one year labor is at the owners expense.


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 Post subject: Re: Alside Thermalmaxx model 0200 (Excalibur) windows
PostPosted: Thu Apr 21, 2011 1:57 am 

Joined: Thu Apr 21, 2011 1:27 am
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novalcal wrote:
**FYI to anyone who has ALSIDE/ Termalmaxx/ Excalibur windows installed. There are many problems with these windows.
*Debris in between the seal window panels.
*Bell seals and corner seals manufactured short or crushed causing air leaks. This have to be replaced in order for the window to be energy efficent.
* Screens do not seal properly and insects can get in.

These windows carry a warranty, however after one year labor is at the owners expense.


_________
I have to say that this was not the experience I had at all. I would and have recommended this product to friends and family. They are all pleased too. Seems like your experience is perhaps a fluke.


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 Post subject: Re: Alside Thermalmaxx model 0200 (Excalibur) windows
PostPosted: Thu Apr 21, 2011 6:01 am 

Joined: Thu Nov 01, 2007 12:43 pm
Posts: 938
Location: Lower Hudson Valley NY
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customera1 wrote:
I replaced every window in my house with The Window Store in October 2009, using the Thermalmaxx windows. They are wonderful windows that have saved me lots in energy bills and made my house very livable. They cut down noise too. I have nothing bad to say about The Window Store Home Improvements. They were prompt, courteous, and did stellar work.
I had one cracked frame which they called in to the manufacturer and 2 weeks later, they came out and swapped out the frame.
If there is one company I can highly recommend it is this company. They will be my first call when I need to do other work on my house.


SPAM ANYONE????????????


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 Post subject: Re: Alside Thermalmaxx model 0200 (Excalibur) windows
PostPosted: Thu Apr 21, 2011 8:58 am 

Joined: Sat Feb 10, 2007 11:51 pm
Posts: 1579
Location: Northern,Virginia
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It does get pathetically obvious at times doesn't it? :lol:


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 Post subject: Re: Alside Thermalmaxx model 0200 (Excalibur) windows
PostPosted: Thu Apr 21, 2011 3:45 pm 

Joined: Thu Apr 21, 2011 1:27 am
Posts: 3
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Really? Saying something positive about a company that did a good job is spam?
So this is a whiner's only site?
I feel bad for anyone who reads what you write if that is all this site is good for.


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 Post subject: Re: Alside Thermalmaxx model 0200 (Excalibur) windows
PostPosted: Thu Apr 21, 2011 3:55 pm 

Joined: Sat Feb 10, 2007 11:51 pm
Posts: 1579
Location: Northern,Virginia
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customera1 wrote:
Really? Saying something positive about a company that did a good job is spam?
So this is a whiner's only site?
I feel bad for anyone who reads what you write if that is all this site is good for.


Actually, this site is here to help people BEFORE they make a decision on replacement windows. Most of them are pretty intelligent and want to make sure they are getting the best window for their money. Something that, had you done, you wouldn't have ended up with a mediocre window that you probably overpaid for. Assuming you are a real customer and not a window salesman, that is.

So, did they one shot close you on the Model Home pitch or did you hold out until they made a call to the "manager" for the "special discount"? :lol: :lol: :lol:


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 Post subject: Re: Alside Thermalmaxx model 0200 (Excalibur) windows
PostPosted: Thu Apr 21, 2011 4:19 pm 

Joined: Thu Apr 21, 2011 1:27 am
Posts: 3
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I bought from my neighbor that works for them. They were right in line on price with the other companies that I looked at over a couple years of searching. Again, I am happy with what I have. My energy bills dropped about 30% and they look and function well.

Like I said, I know others that have them too, from the same company, and are also happy. So why the sour tone?


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 Post subject: Re: Alside Thermalmaxx model 0200 (Excalibur) windows
PostPosted: Thu Apr 21, 2011 4:22 pm 

Joined: Thu Nov 01, 2007 12:43 pm
Posts: 938
Location: Lower Hudson Valley NY
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I visited a job today that had Alside windows from Window World.. They wanted me to install storm windows over top of them because they were so leaky... I declined :mrgreen:


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 Post subject: Re: Alside Thermalmaxx model 0200 (Excalibur) windows
PostPosted: Thu Apr 21, 2011 4:35 pm 
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Joined: Tue Feb 16, 2010 6:14 pm
Posts: 1799
Location: Milwaukee, Madison areas
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customera1 wrote:
I bought from my neighbor that works for them. They were right in line on price with the other companies that I looked at over a couple years of searching. Again, I am happy with what I have. My energy bills dropped about 30% and they look and function well.

Like I said, I know others that have them too, from the same company, and are also happy. So why the sour tone?

You are receiving a sour tone because you just popped up on a site dedicated to researching windows with nothing more to say than praise a specific installation company (which coincidentally is being complained about). Wouldn't you say that sounds rather suspect? It is a pretty slimy (but unfortunately common) tactic for salespeople and reps of various companies to do exactly that. I apologize if that is not the case, but if not, you would probably be 1 out of 100. Why isn't that company taking care of the original posters warranty issues, requiring that he fend for himself with the manufacturer?... In addition, the product that you are referencing is universally regarded by professionals as poor.


Last edited by HomeSealed on Thu Apr 21, 2011 4:38 pm, edited 1 time in total.

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 Post subject: Re: Alside Thermalmaxx model 0200 (Excalibur) windows
PostPosted: Thu Apr 21, 2011 4:37 pm 

Joined: Thu Nov 01, 2007 12:43 pm
Posts: 938
Location: Lower Hudson Valley NY
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HomeSealed wrote:
customera1 wrote:
I bought from my neighbor that works for them. They were right in line on price with the other companies that I looked at over a couple years of searching. Again, I am happy with what I have. My energy bills dropped about 30% and they look and function well.

Like I said, I know others that have them too, from the same company, and are also happy. So why the sour tone?

You are receiving a sour tone because you just popped up on a site dedicated to researching windows with nothing more to say than praise a specific installation company (which coincidentally was very recently complained about in another thread). Wouldn't you say that sounds rather suspect? It is a pretty slimy (but unfortunately common) tactic for salespeople and reps of various companies to do exactly that. I apologize if that is not the case, but if not, you would probably be 1 out of 100.... In addition, the product that you are referencing is universally regarded by professionals as poor.


feeling generous today? :lol:


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