had two company's come out give me estiamtes on replaceing just the insulated glass in my double hung windows. (2 need repaired) each window has a broken pane of glass in them.
Decided on the company, ordered the replacement glass and the company came out last week to do the work. While attempting to remove the vinyl pieces from the window, the tech broke the remaining pane of glass.
He duct taped it back in place, replaced the window back in the frame and told us we needed a whole new window. They are claiming our windows are not the type that can be repaired (just replacing the insulated glass units) and we need to buy a whole new window.
Spoke to the owner last week when he came out, due to my nasty phone call back to the company. He wants to remove the window and take it back to the office to see if another technician can correct the prior techs mistake. and, while the window is out, he wants to put up a piece of plywood to cover the whole.
My question: are there windows (double hung, dual pane, titl in windows) that cannot be repaired by just replacing the glass units/packs or what ever they call them. Or am I being taken to the cleaners, so to speak ????
They are to come back SOMETIME today (7/23/12) to remove the window section and put up the plywood.
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