Don't be sorry for being blunt. I asked for information. I thank you for your time. I am 62 and retired. I needed these windows badly and trusted Home Depot wouldnt let me down. It sucks because my wife and i recently lost our daughter and now have our two grandchildren to raise.
We were hoping to have A/C installed next year but now that will not take place. I dont know how i left this happen. Windows will be here on the 7th. of July which is tomorrow, they estimated. I am totally sadened here in Pa.
Don't mind masterext. He is merely sharing your angst with the product failure and hates to see customers get products that we know to be more problematic than others.
While Home Depot is probably not the best install resource, their shear size and corporate organization should ensure that you get the windows you paid and contracted for.
You will need to keep calling until you get the right person on the phone that can confirm you are getting what you ordered.
It is very likely that the American Craftsman 70 is a private label window that is made by Reliabilt for Home Depot.
I am very sorry to hear of your daughter's passing and your grandchildren are very fortunate to have you and your wife still in their lives.