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 Post subject: order mistake question
PostPosted: Mon Nov 27, 2006 9:24 am 

Joined: Sat May 13, 2006 10:04 am
Posts: 9
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Hi folks, I would appreciate any thoughts on my situation. I ordered 18 Simonton 9800 windows with the Super Sensor Plus (laminated glass) glass package. The installers arrived this morning to install and when i checked the sticker it became known I did not get the glass I orderd. The installers said they would continue installing what they had and sashes with the glass I wanted would be orderd and then swapped out with the Super Sensor Plus. The person I ordered through said they would correct this in this manner and the windows would not be any less effective. As this was going on I called Simonton and confirnmed I did not get what i ordered. A Simonton field rep said it would not be a problem to order correct sashes and replace the incorrect ones. Any thoughts on the accuracy of the information I was given about this. This is just my luck....


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 Post subject:
PostPosted: Mon Nov 27, 2006 9:30 am 
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Joined: Fri Mar 11, 2005 3:58 pm
Posts: 1329
Location: Northern & Central Illinois, Chicago suburbs
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Totally accurate info and normal for this situation. New sashes can be swapped out in a manner of minutes.


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 Post subject: reply
PostPosted: Mon Nov 27, 2006 10:43 am 

Joined: Fri Mar 11, 2005 3:43 pm
Posts: 353
Location: Illinois
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I agree... and Simonton has one of the shortest production times in the industry, typically about 7 days.


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 Post subject:
PostPosted: Mon Nov 27, 2006 7:25 pm 

Joined: Fri Jan 20, 2006 3:57 pm
Posts: 80
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I agree. This happened to us recently... ordered grids, got windows with no grids. Installed the windows as scheduled- Swapping out the sashes was quick and easy once they arrived.


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 Post subject: thanks
PostPosted: Tue Nov 28, 2006 10:42 am 

Joined: Sat May 13, 2006 10:04 am
Posts: 9
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Thanks for your very quick replies. This puts my mind at rest quite a bit. You folks really provide a valuable service to anyone looking to replace windows.


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