Call us at
1-800-219-5332
Contractors Join Our Network

Window Consumer Infomation

Abcleads.com BBB Business Review   Member of NAHB

Current Board Posts

  • Sunday August 31, 2014

    how to compensate the difference in the depth of the window?

    I need to replace an old NORCO window. I carefully made required measurement and now I have a new vinyl window that is...

  • Saturday August 30, 2014

    Soft-Lite and Okna quotes in Central Ohio

    Hello everyone. I am in the market to replace 10 aluminum (awful) windows in the Central Ohio area, so using the advice from...

  • Saturday August 30, 2014

    Stanek Windows

    Had a company come out and show me Stanek Windows. Looks solid, anyone care to...

  • Saturday August 30, 2014

    Okna 500 vs. Simonton Impressions 9800

    Dear all:
    I am trying to make a decision between Okna 500 vs. Simonton Impressions 9800 to replace my 8 double hungs. I...

  • Thursday August 28, 2014

    Harvey Tribute vs. Paradigm

    Getting quotes for replacement windows. Considering Harvey Classic or Havery Tribute or Paradigm. Would love to hear feedback on which is better. It's...

  • Monday August 25, 2014

    Replacement Vinyl window Sound reduction

    Im replacing 3 windows in my master bedroom. Im trying to reduce the most sound possible of kids and dogs from neighbors....

  • Monday August 25, 2014

    1950's Pella strap hinges

    hey y'all im a former installer but now a homeowner with old pella casements. about 1955. I have 2 windows that need the...

  • Friday August 22, 2014

    Windows switched

    I need some advice if you please. I bought Simonton 5050 reflections windows from a contractor in Dallas, TX.
    I have the...

  • Friday August 22, 2014

    slocomb Vs Ideal majestic

    I have two quotes for Ideal majestic and Slocomb, both double hung, double pane, but Ufactor on ideal is .23 while Ufactor on...

  • Friday August 22, 2014

    Does this quote seem sane?

    Thank...

1 of 10

Do it Yourself- Replacement Window Video

 

ARCHIVED BOARD -
Please Visit our New Replacement Windows Board

 

 Go to Top  |  Go to Topic  |  Search   Previous Message  |  Next Message 

 Mastic windows- VERY BAD

Author: B in central Texas (---.austin.rr.com)
Date:   

We purchased 30 Mastic Vinyl Windows in 2001 from a Window Works Inc. distributor for almost 14k; they have argon, low 3, tilt, double-hung, screens, and bronze tint. They look great but...the lifetime warranty for us has meant we spend our lifetime getting them FIXED ! The mfger's rep has replaced all the balances, since the original balances were supposedly bad, which broke all the metal "shoes." While Window Works and the distributor have oblidgedly tried to fix the windows, it is an NEVER-ENDING BATTLE. The subcontractor repairperson has been here at least a dozen times and is constantly replacing a balance or continually "adjusting" the windows to try to get them to work. Problem is, the fix is TEMPORARY and they CONSISTENTLY FAIL MONTHS AFTERWARDS. After a few months, at random about 1/3 of the windows fail and either a) will not stay open or b) so difficult to open I've hurt my wrist opening them. It appears that we have two choices: The windows can either be adjusted so that a) they are difficult to open or b) they are easy to open but eventually fail and won't stay open. Each time, we have to move large, heavy pieces of furniture, change our work schedule and we've seen the repairman more than we've seen our relatives.

Anyone who's had GOOD EXPERIENCES with a specific brand in central Texas, please LET US KNOW. We need to purchase more windows for remodeling but no way will we ever, ever have anything to do with MASTIC - THEY ARE BAD NEWS and a NEVER-ENDING HASSLE. At some point, I'm sure they're start charging us to "fix" their defective windows and that's when we'll be forced to litigate.

 Flat View   Newer Topic  |  Older Topic 

 Topics Author  Date
 Mastic windows- VERY BAD  new
B in central Texas  
 Re: Mastic windows- VERY BAD  new
windowmann2000  
 Re: Mastic windows- VERY BAD  new
Jeff p  
 Re: Mastic windows- VERY BAD  new
Dan  
 Re: Mastic windows- VERY BAD  new
FenEx