Call us at
1-800-219-5332
Contractors Join Our Network

ARCHIVED BOARD -
Please Visit our New Replacement Windows Board

 Go to Top  |  Go to Topic  |  Search   Previous Message  |  Next Message 

 Mastic windows- VERY BAD

Author: B in central Texas (---.austin.rr.com)
Date:   

We purchased 30 Mastic Vinyl Windows in 2001 from a Window Works Inc. distributor for almost 14k; they have argon, low 3, tilt, double-hung, screens, and bronze tint. They look great but...the lifetime warranty for us has meant we spend our lifetime getting them FIXED ! The mfger's rep has replaced all the balances, since the original balances were supposedly bad, which broke all the metal "shoes." While Window Works and the distributor have oblidgedly tried to fix the windows, it is an NEVER-ENDING BATTLE. The subcontractor repairperson has been here at least a dozen times and is constantly replacing a balance or continually "adjusting" the windows to try to get them to work. Problem is, the fix is TEMPORARY and they CONSISTENTLY FAIL MONTHS AFTERWARDS. After a few months, at random about 1/3 of the windows fail and either a) will not stay open or b) so difficult to open I've hurt my wrist opening them. It appears that we have two choices: The windows can either be adjusted so that a) they are difficult to open or b) they are easy to open but eventually fail and won't stay open. Each time, we have to move large, heavy pieces of furniture, change our work schedule and we've seen the repairman more than we've seen our relatives.

Anyone who's had GOOD EXPERIENCES with a specific brand in central Texas, please LET US KNOW. We need to purchase more windows for remodeling but no way will we ever, ever have anything to do with MASTIC - THEY ARE BAD NEWS and a NEVER-ENDING HASSLE. At some point, I'm sure they're start charging us to "fix" their defective windows and that's when we'll be forced to litigate.

 Flat View   Newer Topic  |  Older Topic 

 Topics Author  Date
 Mastic windows- VERY BAD  new
B in central Texas  
 Re: Mastic windows- VERY BAD  new
windowmann2000  
 Re: Mastic windows- VERY BAD  new
Jeff p  
 Re: Mastic windows- VERY BAD  new
Dan  
 Re: Mastic windows- VERY BAD  new
FenEx  


Window Consumer Infomation

Abcleads.com BBB Business Review   Member of NAHB

Current Board Posts

  • Wednesday July 1, 2015

    New Construction Windows??

    Can anyone here help me with, or direct me to a forum that can help me with New Construction Vinyl Windows??
    I will...

  • Monday June 29, 2015

    Limited choices on two quotes?

    Paging...

  • Sunday June 28, 2015

    Okna grids between the glass

    I know that aluminum is a heat conductor, which is why it's often used in heatsinks. It's also quoted as a negative for...

  • Saturday June 27, 2015

    Thoughts on Affinity Elite and Ideal Ultratite

    Hi All,
    I've been researching vinyl replacement windows for a while now for my 1950 home. I've gathered that Okna, Sunrise, and...

  • Tuesday June 23, 2015

    Which quality vinyl replacements fall into my price range?

    First, thanks for taking the time to read and respond.
    Our home has 31 windows, 29 of which are in need of replacement...

  • Monday June 22, 2015

    Getting Ready to Get Some Quotes

    Looks like it's slow on the boards, so I'll ask some questions....Replacing original aluminum frames in Oklahoma City. Brick exterior and drywall...

  • Wednesday June 17, 2015

    Okna Sun Seal glass

    I've decided to go with Okna 500DX windows for my house and I'm trying to decide whether I should go for Sun seal...

  • Wednesday June 17, 2015

    Bronze Interior Vinyl Window

    Does anyone know of a company that will do an interior dark bronze vinyl window? ...

  • Tuesday June 16, 2015

    Window Identification

    Can anyone tell me if all new windows should arrive with some sort of identification on them somewhere stating what they actually are?...

  • Tuesday June 16, 2015

    exterior doors and storm doors

    I know this is a window discussion board, but I wanted to know for you guys who are concerned about things like air...

1 of 10

Do it Yourself- Replacement Window Video