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 Mastic windows- VERY BAD

Author: B in central Texas (

We purchased 30 Mastic Vinyl Windows in 2001 from a Window Works Inc. distributor for almost 14k; they have argon, low 3, tilt, double-hung, screens, and bronze tint. They look great but...the lifetime warranty for us has meant we spend our lifetime getting them FIXED ! The mfger's rep has replaced all the balances, since the original balances were supposedly bad, which broke all the metal "shoes." While Window Works and the distributor have oblidgedly tried to fix the windows, it is an NEVER-ENDING BATTLE. The subcontractor repairperson has been here at least a dozen times and is constantly replacing a balance or continually "adjusting" the windows to try to get them to work. Problem is, the fix is TEMPORARY and they CONSISTENTLY FAIL MONTHS AFTERWARDS. After a few months, at random about 1/3 of the windows fail and either a) will not stay open or b) so difficult to open I've hurt my wrist opening them. It appears that we have two choices: The windows can either be adjusted so that a) they are difficult to open or b) they are easy to open but eventually fail and won't stay open. Each time, we have to move large, heavy pieces of furniture, change our work schedule and we've seen the repairman more than we've seen our relatives.

Anyone who's had GOOD EXPERIENCES with a specific brand in central Texas, please LET US KNOW. We need to purchase more windows for remodeling but no way will we ever, ever have anything to do with MASTIC - THEY ARE BAD NEWS and a NEVER-ENDING HASSLE. At some point, I'm sure they're start charging us to "fix" their defective windows and that's when we'll be forced to litigate.

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 Mastic windows- VERY BAD  new
B in central Texas  
 Re: Mastic windows- VERY BAD  new
 Re: Mastic windows- VERY BAD  new
Jeff p  
 Re: Mastic windows- VERY BAD  new
 Re: Mastic windows- VERY BAD  new

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