Call us at
Contractors Join Our Network

Please Visit our New Replacement Windows Board

 Go to Top  |  Go to Topic  |  Search   Previous Message  |  Next Message 

 Mastic windows- VERY BAD

Author: B in central Texas (

We purchased 30 Mastic Vinyl Windows in 2001 from a Window Works Inc. distributor for almost 14k; they have argon, low 3, tilt, double-hung, screens, and bronze tint. They look great but...the lifetime warranty for us has meant we spend our lifetime getting them FIXED ! The mfger's rep has replaced all the balances, since the original balances were supposedly bad, which broke all the metal "shoes." While Window Works and the distributor have oblidgedly tried to fix the windows, it is an NEVER-ENDING BATTLE. The subcontractor repairperson has been here at least a dozen times and is constantly replacing a balance or continually "adjusting" the windows to try to get them to work. Problem is, the fix is TEMPORARY and they CONSISTENTLY FAIL MONTHS AFTERWARDS. After a few months, at random about 1/3 of the windows fail and either a) will not stay open or b) so difficult to open I've hurt my wrist opening them. It appears that we have two choices: The windows can either be adjusted so that a) they are difficult to open or b) they are easy to open but eventually fail and won't stay open. Each time, we have to move large, heavy pieces of furniture, change our work schedule and we've seen the repairman more than we've seen our relatives.

Anyone who's had GOOD EXPERIENCES with a specific brand in central Texas, please LET US KNOW. We need to purchase more windows for remodeling but no way will we ever, ever have anything to do with MASTIC - THEY ARE BAD NEWS and a NEVER-ENDING HASSLE. At some point, I'm sure they're start charging us to "fix" their defective windows and that's when we'll be forced to litigate.

 Flat View   Newer Topic  |  Older Topic 

 Topics Author  Date
 Mastic windows- VERY BAD  new
B in central Texas  
 Re: Mastic windows- VERY BAD  new
 Re: Mastic windows- VERY BAD  new
Jeff p  
 Re: Mastic windows- VERY BAD  new
 Re: Mastic windows- VERY BAD  new

Window Consumer Infomation BBB Business Review   Member of NAHB

Current Board Posts

  • Tuesday October 6, 2015

    Vinyl Kraft Windows

    Hi, I just had 14 Vinyl Kraft Windows installed -- casement type, double pane -- replacing 36-yr old wood casement windows. I...

  • Tuesday October 6, 2015

    Can nailing flange be added to OKNA 400?

    thx for the replies. Although it sounds like the windows could still be flashed and some creative field work could simulate a nailing...

  • Thursday October 1, 2015

    Reverse cottage style windows

    I live in the Chicagoland area and am on the search for replacement windows. We live in a brick faced ranch and...

  • Thursday October 1, 2015

    Polaris V. Simonton V. Reliabilt

    We are looking at replacing our old Traco windows that came with our house. So far, our options are: Polaris Thermalweld (or...

  • Tuesday September 29, 2015

    New Windows Comparison in Connecticut

    Hello, I am new to the group looking for some basic feedback. I am currently looking to replace roughly 34 windows in my...

  • Monday September 28, 2015

    WASCO vs. Sunrise Windows - Vinyl Replacements

    Hello! We have three questions about vinyl replacement windows for original 1960's interior windows and separate exterior storms...
    1. Looking to...

  • Wednesday September 23, 2015

    Ok, last one...

    I have a quote for 23 double hung Softlite Imperial LS windows installed for $504.50 each. Is this a good...

  • Tuesday September 22, 2015

    elements really that good for the money

    Wow...seems like after tons of reading the soft lite elements are a real hit in the "high end" side of replacement windows.

  • Sunday September 20, 2015

    satisfied/happy customers in cincinnati

    Can anyone help me with their recommendations of replacement window dealers/installation companies in Cincinnati?
    I have narrowed it down to 3

  • Sunday September 20, 2015

    good price on soft lite windows and provia door

    here is the deal
    15-soft lite elements double hung ultra s glass triple pane windows $8150
    all windows under 100 total inches...

1 of 10

Do it Yourself- Replacement Window Video