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 Window Broker Warning!
Author: Henry (---.proxy.aol.com)
Date:   

Be careful out there in the SF Bay Area. These guys are high-pressure crooks! They took me for a ride about three years ago. The windows I bought from them were OK, but the instsallation was terrible. I complained, as did many others, and what did they do? They conveniently went out of business! Then re-opened with a different license number, but the same name! I am persisting in pressing my claim, but they have an army of lawyers and would rather fight me than fix the problem.

 

 Re: Window Broker Warning!
Author: SRC (---.ca.astound.net)
Date:   

That's terrible! What company? I am currently looking for windows in Contra Costa County.

 

 Re: Window Broker Warning!
Author: Sherri (---.proxy.aol.com)
Date:   

Hello, I am wondering if you could tell me if the company I am currently battling with over lousy installation is the same one you are fighting. Do any of these names sound familiar? Danny Ramos, Greg Pasternak, Andy Bychawski, Venessa?? They currently are using the name The Window Broker and supposedly have a place in Hayward and Anaheim.

 

 Re: Window Broker Warning!
Author: Hilda (---.proxy.aol.com)
Date:   

04-20-2004 Hello everyone, This is to Sherri and Henry. Sherri YES this is the same company I'm dealing with. The windows are very nice however the installation is unsatisfactory. I had my windows installed on 03-19-2004 and the french door about a one week later due to "the window broker" NOT pulling a permit. I learned through the city were I live whenever a contractor(installer) will cut into your stucco the company or contractor is responsible for pulling the permit. I also order a garden window for my kitchen the installer cut into the stucco without notifying us. I was told by the salesperson that all my windows and this is including the garden window that it would be a "retro fit" meaning the installers do NOT cut into the stucco. Good luck to Henry keep fighting don't give up. Also I understand the company is changing their name to "Pacific Windows" look at the flyer closely at the bottom left cornor.

 

 Re: Window Broker Warning!
Author: greg (---.snvacaid.covad.net)
Date:   

I had the same problem but they fixed it. Call me and I'll tell you how I can help.
(510)376 -8900.

 

 Re: Window Broker Warning!
Author: Tarooka (---.client.comcast.net)
Date:   

I spoke to Greg and he sounds like he is a reasonable person - thanks for the advice.

I am in the process of collecting bids for replacement windows and The Window Broker, seems like the best deal. Sears, was the worst.

I was leaning towards Simonton Impressions, installed by Henderson Windows in Alameda. The Window Broker fellow was very knowledgeable and was able to articulate the differences. Henderson, had the most references, which is important to my criteria.

Any input would be appreciated.

 

 Re: Window Broker Warning!
Author: kris (---.client.comcast.net)
Date:   

32 complaints in the last 36 months according to bbb. also, Window Broker has operated under several different ca.licence numbers. never a good sign.

 

 Re: Window Broker Warning!
Author: Cathy Fragola (---.dsl.lsan03.pacbell.net)
Date:   

I have quite a few windows installed by the Window Broker though I think it was under different ownership back then. They don't seem to be able to "find me" in their system so I am having a difficulty with getting a failed window replaced. Anyone familiar with the Window Broker out of Half Moon Bay/Pacifica? Is it the same company? Anyway to get them to stand behind the warantee even partially?

 

 Re: Window Broker Warning!
Author: Amir (---.dsl.snfc21.pacbell.net)
Date:   

Hi Cathy!

I actually used to work for Window Broker in Hayward, CA. The company window broker in half moon bay was under different ownership. They really did not do too much volume under the previous ownership. They also were not very responsive with the customers and they did not use any computer technology to save files or records. The new Window Broker which has been in Hayward since end of 2002 has all customer on file in their computer and they have services over ten thousand customers since then and are still growing. This is why they do not show you in their system. I suggest you find out which manufacturer made the windows and to contact them directly. Hope this helps you out.

 

 Re: Window Broker Warning!
Author: Shah (---.dsl.snfc21.pacbell.net)
Date:   

Try All Brand Windows in San Carlos. They have six showrooms in California and are a fast growing company due to their service and many different brand of windows they carry. I enjoyed the fact that they did not pressure me into anything and offered more than just one brand of window

 

 Re: Window Broker Warning!
Author: John (---.dsl.sntc01.pacbell.net)
Date:   

After talking to a rep from The Window Broker I found out that All Brand Windows is actually their sister company.

 

 All Brand Windows
Author: Irma B (---.anhmca.adelphia.net)
Date:   

Allbrand Windows recently opened a showroom in Costa Mesa, CA. Has anyone had any experience with them? Is this a franchise or a chain? I'm concerned about the negative reports on their installation service.

Thanks.

 

 Re: Window Broker Warning!
Author: hillyut (---.client.comcast.net)
Date:   

Has anyone had any good experiences with the Window Broker. I made a contract with them yesterday (because they do seem to be a great price for good windwos)... but cancelled it this morning because of this thread. Anyone have anything positive to say?
Hilary

 

 Re: Window Broker Warning!
Author: kris (---.client.comcast.net)
Date:   

go to your local bbb website and do a search for window broker. also check california state license board (cslb.com) I believe their licence has some type of issue under license status column. Don't go by what a contractor or sales rep tells you.
do an independent background check.

 

 Re: Window Broker Warning!
Author: Karen (---.lcinet.net)
Date:   

DO NOT USE THESE PEOPLE. We finally got our windows done 7 months after the contract was signed. The installation was horrible. The local office went belly up in the middle of it-the windows were ordered incorrectly 3 times and one window was not ordered at all. the sizes were wrong, they were either too big or too small-cut the stucco or stuffed gaps with pieces of wood they took from our rose bed fence. It was an absolute nightmare and we are still paying the bill (they took a whole 200 dollars off for our inconvenience!) You get what you pay for, spend good money and check references

 

 Re: Window Broker Warning!
Author: Chinar (---.dsl.sntc01.pacbell.net)
Date:   

Hillyut, I did the same thing after I read the bbb on Window Broker. But I ended up going with a company that carries almost the same quality of window (I can't tell if one is better than the other). I think it was mentioned previously, Allbrand. To my knowledge the windows are distributed by the same company...anyway...the service I received was great, my windows are installed. Just make sure you get the certificate from the company or else you can't get the PG&E rebate.

 

 Re: Window Broker Warning!
Author: kris (---.client.comcast.net)
Date:   

contractor state licence board shows only 1 company by the name allbrand. licence is currently under suspension. they carry no workers comp since they certify they have no employees. based out of san carlos. is this the same company you used?

 

 Re: Window Broker Warning!
Author: Dirty Windows (---.client.comcast.net)
Date:   

Something is fishy? Note Amir's (pop address (dsl.sntc01.pacbell.net) reponse on 5/20 18:00hrs stating he used to work for Window Broker (Is this the same Amir M who is listed VP of All Brand Windows or just coincidence?).

4 minutes later "Shah" also recommends "All Brand Windows" from the same pop address (dsl.sntc01.pacbell.net).

I'm currently in market for complete home replacement and received bids from several more reputable window companies and the Window Broker, who I've pretty much determined is very suspect due to very questionable record on BBB and somewhat slimy sales rep.

Any satisfied customers from All Brand Windows? Noticed that they "push" Polybau windows, which "Window Broker" claims they are exclusive distributor AND manufacturer. If the two companies are not related, someone is lying.

Appologize to both companies if I mis-stated any facts, but the more I look at this, the more I see fishiness!

 

 Re: Window Broker Warning!
Author: Dick Henze (---.core.hp.com)
Date:   

The window manufacturer and the window dealer/installer are two different companies. Original design as Polybau with claimed European design heritage. These are manufactured for the local market in Hayward by Prima Products. Based on Window Broker and AllBrand ads, they may have changed the window brand name to Pacific West Windows to be more palateable to the local market.

I found these windows to compare well with the other brands of vinyl replacement windows I saw, including those at Home Depot, Milgard (very popular around Bay Area), and a bunch of others. Seemed to have more structural reinforcement and brass rollers, high quality welds.

I purchased a variety of these from the Window Broker but installed them myself (in stucco without cutting the stucco). I would have preferred purchasing from AllBrand but they were very unresponsive to my business (maybe because I wasn't using their installation). Anyway, Window Broker was fine for this do-it-yourselfer - but I did all the measuring, etc. to make sure I ordered what I needed.

A point about Polybau/Pacific West - they offer a model called 'tilt and turn' which I used in two upstairs bedrooms to meet CA fire egress code requiring the opening to be over 20" if horizontal slider and over 24" if vertical sash. My case was old aluminum windows just met this, but anything replacment had more perimeter trim and wouldn't make it. The tilt and turn have a handle - rotate 90 deg the whole window swings open like a door (the whole pane of glass for ~44 in wide x 55 in high window), rotate 180 deg and the top of the window swings in about 6 inches for normal venting (like old schoolhouse windows?)

Good luck to all

 

 Re: Window Broker Warning!
Author: April (---.client.comcast.net)
Date:   

Thanks. I got an estimate from Window Brokers about two years ago and went with another company. I was considering them for a fairly project, but have now decided to go with my first company-Xotek in Castro Valley. Great job, fabulous service.

Good luck to all.

 

 Re: Window Broker Warning!
Author: hillyut (---.client.comcast.net)
Date:   

OK, so I guess the guy who I canceled my windows through found this site. He says that all of you work for competing companies and that I shouldn't listen to any of you, and Window Broker is considering litigation. Frankly, I love the interent, and the information that can be shared through it. I would hope that none of you are trying to persuade me to not use window broker for your own profits, and for those of you who are sharing your own true stories, I am still probably not going to go with Window Broker. It's been good to hear some other companies out there that I can try.

 

 Re: Window Broker Warning!
Author: kris (---.client.comcast.net)
Date:   

i hate to say it again, but if you check cslb.com. and run a status on window broker's only active license # 749382 you will see that there is a disciplinary bond for 4 years as of 9/8/2003 due to past legal action against their license. the purpose of these sites is to gather information that you won't get from some sales people.

 

 Re: Window Broker Warning!
Author: hillyut (---.client.comcast.net)
Date:   

I'm totally great with sites like this. I just wanted everyone else to know what my "window broker" told me. I'm totally grateful for this site. I think I might have made a big mistake otherwise.
HIlary

 

 Re: Window Broker Warning!
Author: Ginger (---.msnhealth.com)
Date:   

Funny you should write about their incapabilities. I know that the people they hire are drop outs and have records. Maybe that's why they offer cheap prices, because of the cheap labor they hire.

 

 Re: Window Broker Warning!
Author: george (---.proxy.aol.com)
Date:   

interesting about window broker. i have someone from their company giving me an estimate in a couple of days. they sound to risky for me. p.s. not all drop outs are bad.

 

 Re: Window Broker Warning!
Author: Ginger (---.msnhealth.com)
Date:   

I didn't say all dropout's are bad. It's just kind've sad when you're dealing with the girl over the phone and she doesn't have proper communication skills and can't do the math when you're trying to get a rough estimate.

 

 Re: Window Broker Warning!
Author: george (---.proxy.aol.com)
Date:   

i understand your frustration

 

 Re: Window Broker Warning!
Author: Cliff Brannick (---.rev.o1.com)
Date:   


Call my cell phone if you like. I have the solution. Absolutely no pressure. I'M in
SSF.

Cliff

 

 Re: Window Broker Warning!
Author: Nathan James (---.client.comcast.net)
Date:   

They are here right now. They've done the whole house. The one they are doing now is a garden window with a cut down. So far, I have no complaints. Great price, right on time, and the installation looks good to me. Of course, I have yet to open all of them. ;-) I will write again if I end up disappointed.

 

 Re: Window Broker Warning!
Author: Nathan James (---.client.comcast.net)
Date:   

They recommended Hayward and I went with what they suggested. They look ok to me, but I'm not a window expert.

 

 Re: Window Broker Warning!
Author: D.White (---.proxy.aol.com)
Date:   

Thanks for all the info on Window Broker. Neighbors (Orange County) just had them do entire house; however, after reading all the messages, I'll go to my local Ganahl Lumber store and order. I have replaced all 12 windows in my house and used WinDor. They aren't cheap; can't say enough good things about quality, installation, etc. but I need a new bathroom window within 3 weeks and WinDor is quoting six weeks!

 

 Re: Window Broker Warning!
Author: Tony (---.client.comcast.net)
Date:   

Great site. I googled Window Broker to get their phone number and ran across this site. Thanks for the warnings. I live in Castro Valley and will call Xotek as April suggested. Any other recommendations for windows in the East Bay? (San Leandro, Lorenzo, Hayward, C.V., Pleasanton/Dublin?)

Thanks all!

Tony

 

 Re: Window Broker Warning!
Author: Margaret (---.dsl.snfc21.pacbell.net)
Date:   

I'm from San Ramon CA (Contra Costa ).
The Window Broker installed new Polybau windows in my house last week.Good work done by Window Broker and the best prices.

Omni windows is bed news.

 

 Re: Window Broker Warning!
Author: Scott (---.z066088023.sjc-ca.dsl.cnc.net)
Date:   

Hi all! I had the Window Broker quote my place (5 windows and was floored by the price. However, I had another quote from Anderson and the Anderson rep showed me state contractors license information on Window Broker. They lost their contractor's license in '98 and again in '99. According to the Anderson rep's info, the Window Broker is currently under indictment because they claim they put aluminum channels inside the vinyl, but haven't.

According the the BBB, they've (the Hayward group) have had 47 complaints in the past 36 months.

I'm so glad we opted to wait on these! Now I have to start all over looking for a reputable company!

 

 Re: Window Broker Warning!
Author: Suzy (---.dsl.lsan03.pacbell.net)
Date:   

I almost went with Window Broker but found someone cheaper. Premier Windows located in Orange, CA. They are the manufacturer of the windows. The glass is AFG Industries. My husband went down to their factory in Orange. The windows on our house were not of a standard size so it was going to cost more from every other window company to put in. Anderson was great but didnt have a standard size that could fit my current window. Window Broker wanted to make the window larger so they could make it work. Premier Windows is the manufacturer so they made it to my size and got the glass made custom but didnt pass the price onto me. They also did our French Doors to our deck. They did all the windows and doors in only 1 day, had 5 workers doing the job. The Window Broker salesman wasnt too happy that we didnt go with them and spoke poorly of every company that I brought up. I live in Pasadena, CA. The windows and doors look great with no problems at all. Premier Windows # is 866-226-7953

 

 Re: Window Broker Warning!
Author: John Wallace (---.dsl.lsan03.pacbell.net)
Date:   

I don't know about Window Brokers but I have dealt with Allbrand Windows and they took good care of me. In one instance, my gardener broke a window and Allbrand repaired the window, no questions asked.

 

 Re: Window Broker Warning!
Author: John Wallace (---.dsl.lsan03.pacbell.net)
Date:   

I don't know about Window Brokers but I have dealt with Allbrand Windows and they took good care of me. In one instance, my gardener broke a window and Allbrand repaired the window, no questions asked.hillyut wrote:

> Has anyone had any good experiences with the Window Broker.
> I made a contract with them yesterday (because they do seem to
> be a great price for good windwos)... but cancelled it this
> morning because of this thread. Anyone have anything positive
> to say?
> Hilary

 

 Re: Window Broker Warning!
Author: Robert (---.dsl.lsan03.pacbell.net)
Date:   

I would suggest doing your research thoroughly before postings such outlandish comments. Comments for which you can be held liable as a result of violating slander laws. Just food for thought.

 

 Re: Window Broker Warning!
Author: Robert (---.dsl.lsan03.pacbell.net)
Date:   

Ginger, my first posting was directed to you. Please review.

 

 Re: Window Broker Warning!
Author: Jeff Vargas (---.dsl.snfc21.pacbell.net)
Date:   

We had both the Window Broker and AllBrand out for estimates.

American Home Renewal is who we chose. They even showed us the BBB and CSLB record of the other 2 companies. It was bad.

AHR cost a bit more but I'm no gambler.

Be careful out there!

 

 Re: Window Broker Warning!
Author: Paul (64.95.100.---)
Date:   

Hello,

I had Window Broker come out a few months ago and i have not had any problems. Two gentleman came out to install the windows... they did incredible work. They used tarps to cover the rug and used a vacuum to clean everything else. I used the Window Broker out of Hayward. Hope this helps.

Paul

 

 Re: Window Broker Warning!
Author: Fuzzy (---.oc.oc.cox.net)
Date:   

We had Window Broker out yesterday, and California Glass & Window out today. The product shown to us by The Window Broker seemed to be superior, and the salesman was very knowledgeable. He did make claims f the vinyl's ability to resist yellowing seem a little to big a promise. The warranty sounded too good to be true also.

The Cal Glass guy is pushing Milgard, and it all sounds good, but not as good.

Any experts out there?

 

 Re: Window Broker Warning!
Author: Fuzzy (---.oc.oc.cox.net)
Date:   

Did they cart everything away?

 

 Re: Window Broker Warning!
Author: kris (---.client.comcast.net)
Date:   

based on the number of negative comments, an active disciplinary bond on their contractors licence and 47 complaints filed with the better business bureau I find it hard to believe that you would consider window broker when there are plenty of reputable window replacement contractors in both north. & south california.

 

 Re: Window Broker Warning!
Author: Diane (---.stmnca.adelphia.net)
Date:   

Help! I need new windows soon for my condo in Redondo Beach, CA. Any one know of a good place to go? I can't afford the window companies ones in our neighhborhood because they're all quoting $8000.00 for 3 windows and a sliding glass door. Window Brokers quoted half their prices, but after this thread there's no way I would use them or Allbrand.

 

 Re: Window Broker Warning!
Author: Cheryl (---.snvacaid.covad.net)
Date:   

I work for Prima Products, Inc., the manufacturer of Polybau, Pacific West, Legacy and formerly, Premier Windows.

The Premier Window that Window Broker used to sell is NOT the same window currently being manufactured by Premier Windows in Southern California. That manufacturing facility was set up in partnership with a man who was dismissed from Window Broker (not incoincidentally a man who was responsible for many of the complaints against Window Broker). We at Prima were aware of his attempts to mislead the public into thinking it was the same window by using that same name and trading off our past marketing of the product. We then discontinued making the Premier Window and began manufacturing Pacific West.

The partners at the new Premier Windows Manufactuing operation in Southern California copied the name of our window, and made every attempt to copy the window itself. They were unsuccessful with many of our suppliers, not the least of which was the raw vinyl supplier - REHAU. He does not have access to the same window design, and does not use the same glass package. This is simply NOT THE SAME window, from either a design or raw materials perspective. There is a reason that window was so much cheaper.

I have been following this discussion board for months, and am in favor of all avenues to educate the public and share information. However, it is a bit disturing when I read things that simply are not true, such as this posting about Premier Windows and the one that states the Allbrand Windows liscense is suspended - not true, check the CSLB.

We sell our products to a network of dealers throughout the Western States, primarily in California. We have many dealers throughout the State, including Allbrand and The Window Broker. They are particularly large dealers, which is why they draw so much attention.

 

 Re: Window Broker Warning!
Author: Cheryl (---.snvacaid.covad.net)
Date:   

My comments were in response to Suzy's message of 6/20/04

 

 Re: Window Broker Warning!
Author: kris (---.client.comcast.net)
Date:   

how many window broker and all brand companies are there? you claim that all brands licence is current and active and yet when you search cslb database for "all brand windows" as of 7-2-04 their licence is suspended. they actually go by "a t n c windows & doors inc " based out of san carlos. what gives?

 

 Re: Window Broker Warning!
Author: Cheryl (---.snvacaid.covad.net)
Date:   

Allbrand Windows - license #827475 is current and active.

 

 Re: Window Broker Warning!
Author: Joe (---.cable.mindspring.com)
Date:   

Hi,
I am currently in the process of taking Danny Ramos to court for my down payment on a window that was never delivered. He is a CROOK! I had an interesting conversation with the window broker people yesterday. I saw their ad in the Penny saver magaizine flier and called to asked them if they were in any way affiliated with Premier Windows/Danny Ramos..
they said "NOT AT ALL". They went on to say that the Prem. window co. has caused all sorts of problems for them.
Seem like there's a lot of lies being told, and a big game that's being played...plz type me back so we can discuss...

 

 Re: Window Broker Warning!
Author: Joe (---.cable.mindspring.com)
Date:   

You are right!
There's A lot of fishiness!
I am currently in the process of taking Premier Windows to court for my down payment on a window that was never delivered. They always advertise in the Penny Saver Magazine. Yesterday, I was flipping through the magazine looking for their ad. They weren't there & instead I saw the Window Broker ad which looked similar to Premiere Windows. The lady at the Window BrokerI said they were in no way affiliated with Premier Windows. Then she asked me the names of the responsible parties at Premier Windows and told me to call the Window Broker president Farnk at 510-376-5118. I had an interesting conversation with him. He told me that the current President of premier windows, Danny Ramos used to work for him, but left/got fired from his company and started his own business and started ripping people off. "Frank" said he's currently suing Ramos. He went on to say that the Prem. window co. has caused all sorts of problems for them at the Window Broker. I called 510-cell number today and now a differnt person answers the voice mail. Very strange. Now, I don't beleive anything "Frank" told me at this point.
Seems like there's a lot of lies being told, and a big rip-off game that's being played.

 

 Re: Window Broker Warning!
Author: Joe (---.cable.mindspring.com)
Date:   

You are SO FUll of it!! Using a message board to try and get Premier Windows more business. How patheic! Premier Windows, AKA: A+ Windows are crooks...Look up their license number #817870 on the state board contractors web site; http://www.cslb.ca.gov/consumers/default.asp
They list NUMEROUS business and profession code violations against them! Too many to list here. Also, the BBB is currently pulling their good stading with them. Just call and ask BBB:909-825-0490. Premier/A+ Windows have ripped off numerous people. They are criminals with a business license.

 

 Re: Window Broker Warning!
Author: Joe (---.cable.mindspring.com)
Date:   

Interesting how all you slander-warning, so-called ex-employees, and advocates of these criminal window replacment company's leave no direct email address where you can be contacted.
You are just part of the scam!

Crook

 

 Re: Window Broker Warning!
Author: Joe (---.cable.mindspring.com)
Date:   

Notice to ALL: Suzy leaves no way of being contacted re: Premier Window's great service & installation...there's a huge ring of scam artists out there. HSe's one of them. These people use cheap fliers, and magazines to rip people off.
Be Warned: Premier Window's AKA: A+ Windows are criminals!

 

 Re: Window Broker Warning!
Author: Joe (---.cable.mindspring.com)
Date:   

Warning: Premier Windows and Window Broker are the same! They will both rip you off equally! I know this 1st hand.
Beware of those people out there trying to drum up business on these message sites for these corrupt businesses..

 

 Re: Window Broker Warning!
Author: Joe (---.cable.mindspring.com)
Date:   

This message is a reply to Cheryl's message. I find it interesting that Cherly doesn't ever mention the BBB complaint files against Window Broker, which state that "this company has an unsatisfactory record with the Bureau due to one or more unanswered and/or two or more otherwise unresolved complaints".

Cheryl is well aware that the Window Broker does shady business.
Her only real concern is the company she works for being exposed for what they really are; Rip-Off artists.

 

 Re: Window Broker Warning!
Author: zoraida (---.client.comcast.net)
Date:   

Reading all the messages I noticed that the problems are generally in the bay area. I live in Sacramento county, and have received several ads about The Window Broker. Can anyone in my area share their experience with this company.
Thank you.

 

 Re: Window Broker Warning!
Author: kris (---.client.comcast.net)
Date:   

noticed on the above mentioned licence #817870 a 'complaint disclosure" icon. been using cslb website for several years and never seen this before. maybe they're really starting to get serious about exposing contractors like All Brands, Window Broker and Preimer which all appear to be controlled by the same group of people.

 

 Re: Window Broker Warning!
Author: Fenestration Expert (---.dyn.optonline.net)
Date:   

OK.. I am lost. WHY.. after so many posts confirming the same thing... are Window Brokers still drawing more posts? You have your answers, Lets let it die... don't promote the name.

 

 Re: Window Broker Warning!
Author: kris (---.client.comcast.net)
Date:   

you push shuco and i'm sure its a great product. i notice there are as many if not more posts about shuco (many confirming the same thing) as there are concerning Window Broker. Shuco windows are presently not an option in California. protecting potential buyers from companies like Window Broker, Premier or who ever they are is a good thing. I think you will agree that these posts are not promoting window broker; just the opposite

 

 Re: Window Broker Warning!
Author: Fenestration Expert (---.dyn.optonline.net)
Date:   

My last post wasn't directed towards you personally Kris... sorry. I just see sooo many posts about problems with Window Broker I'd assume at this point their name and reputation is already mush... and it appears, they have earned it.

 

 Re: Window Broker Warning!
Author: e-z (---.dsl.snfc21.pacbell.net)
Date:   

The bottom line is that regardless of who you are considering to do your project the ultimate responsibility to pick the right contractor lies with the homeowner. The window industry is as cuthroat as the auto industry. Is incredible to see postings of people that say "he sounded real good"(the salesman) the truth is that people sometimes do not want to take the time to research about what are the ins and outs of a window replacement.You would not believe that i've ran into customers that looked at me like i was lying when i would inform them about the egress codes. Or about the fact that 95% of the cities around the bay area now require you to pull a permit even for retrofit windows. When all they have to do is call their city building department. A shark salesman that does not care about his customers will not say anything that may mess up the sale, why? because there is 10% of the contract price for him that is just the way it works, if there is an issue after the 3 business day period passeS you are bound by a contract and your only resort is to work with them and pay more.DO YOUR HOMEWORK PEOPLE IT WILL PAY OFF.
"A GOOD CONTRACTOR IS EXPENSIVE, A BAD CONTRACTOR IS REALLY EXPENSIVE. Get it??
There is very good companies out there small and big. Just use common sense and don't let a salesman make the decision for you after all you will live with that decision for years to come.

 

 Re: Window Broker Warning!
Author: melanie carrera (---.dsl.lsan03.pacbell.net)
Date:   

Bottom line-

there are only 3 major manufacturers of vinyl windows in CA. If a rep is hesitant to leave you a copy of their warranty, i would be suspicious. if you want the best value for your dollar, check out Viplex windows, the company chosen by Home Depot 10 years ago- you won't be sorry. most window "brokers" are third parties who are typically fly-by-night companies. be careful!

 

 Re: Window Broker Warning!
Author: george (---.proxy.aol.com)
Date:   

what are the other 2?

 

 Re: Window Broker Warning!
Author: Gary (---.ca.sprintbbd.net)
Date:   

The 3 top vinyl windows being sold (and manufactured) in California are Milgard, Simonton and Certainteed. They are also the 3 highest rated vinyl windows in the U.S. When choosing a window retailer, find one that offers a wide variety of windows and also offers "new construction" type of installation as well as retrofit. If they offer a variety, they can be honest and objective instead of pushing one particular brand at you. Also, beware of any company that collapses frames - this will void the warranty of most window manufacturers and it could lead to major wall damage from dry-rot. This is how The Window Broker got into so much trouble. Also, they are talking about banning this method nationally.

 

 Re: Window Broker Warning!
Author: Gary (---.ca.sprintbbd.net)
Date:   

I used to work for Viplex. They screwed me out of 3 commission paychecks. They wouldn't return my phone calls or respond to my letters. They are NOT ethical, they do not manufacture their own windows either. Atrium makes their windows for them. What a JOKE company!!

 

 Re: Window Broker Warning!
Author: e-z (---.dsl.snfc21.pacbell.net)
Date:   

I would not have my windows replaced by a company that does not have the necessary specialty classification on their license to do windows you must be a c-17 specialty glazier contractor. Allbrand windows only holds a b general license and a flooring license.

 

 Re: Window Broker Warning!
Author: lucy (---.dsl.snfc21.pacbell.net)
Date:   

I recently had my windows replaced by eazy windows out of vallejo. They gave me the same price than the window broker but i went with them because they had very good referals and the bbb report on the window broker really turned me off. I am glad i went with Eazy Windows i got a personalized service i did not think existed anymore from begining to end Ezequiel(The Owner) educated us about all the codes that come into play when replacing windows i had no idea! Then he himself and crew installed them and cleaned up like if it was their house. I guess you dont have to be a big corporation to be good. I am sorry to sound like a commercial but i just am so glad i did not went with Window Broker.
See them online http:/www.eazywindows.com

 

 Re: Window Broker Warning!
Author: Cheryl (---.snvacaid.covad.net)
Date:   

Gary, I think several people would disagree with you that there are only 3 major window manufacturers in California - what about Polybau, Anlin, Atrium, International and Sierra Pacific - just to name a few.

 

 Re: Window Broker Warning!
Author: Gary (---.ca.sprintbbd.net)
Date:   

Cheryl, there are a lot of windows manufactured in California, but I was referring to major manufacturers that account for a large volumn of sales and are highly rated by independent sources like Consumer Reports and Builders Magazine. Polybau and Anlin are small regional companies - not national or international like the 3 I mentioned. Also, Polybau, Atrium, Anlin, International and Especially Sierra Pacific are not ever mentioned in national surveys of quality products.

 

 Re: Window Broker Warning!
Author: Cheryl (---.snvacaid.covad.net)
Date:   

National Magazines select their products for review based on national volume, as you state. But that doesn't necessarily mean that ONLY those windows are top quality, they simply meet the requirement for review. For example, Certainteed's Bryn Mawr is feature-for-feature the same as Rehau's S-772 double hung manufactured by Polybau.

 

 Re: Window Broker Warning!
Author: kris (---.client.comcast.net)
Date:   

in calif, anlin's product performance, build quality and service of its products lines is "hands down" better then the certainteed fabricator for the same area. compare u factors and shgc; i think you'll agree. sales volume does not automatically equate to high quality.

 

 Re: Window Broker Warning!
Author: Cheryl (---.snvacaid.covad.net)
Date:   

Kris, You and I are in agreement. My post was meant to illustrate the fact that those windows reviewed in national publications get reviewed because they meet the national sales volume requirement. That doesn't mean that some regional manufacturers may have products even higher in quality - they simply never get reviewed because they do not meet the national requirement. I believe that many regional manufacturers across the country DO have superior products to those reviewed.

 

 Re: Window Broker Warning!
Author: Gary (---.ca.sprintbbd.net)
Date:   

U-factors and shgc are primarily due to the glass used. Most manufacturers use the same Cardinal Le2. The U-factors between companies (using the same glass and argon) are pretty insignificant in the Bay Area. The important thing is the service from the manufacturer. If a customer has a problem with a window, the only important thing is how the manufacturer handles the problem. You can have the best U-factor, but if the manufacturer doesn't take care of the problem in a timely and professional manner, it is never worth it. Cheryl, you look at things from a manufacturer's standpoint. I look from the dealer's perspective and I would rather sell Milgard and a few others, because I know the company will take care of my customer. I always had a bad service experience with Anlin.

 

 Re: Window Broker Warning!
Author: kris (---.client.comcast.net)
Date:   

checked with the factory rep an anlin. they have no record of you ever being a dealer. who did you deal with at anlin? Our service with them has been 1st class.

 

 Re: Window Broker Warning!
Author: Gary (---.ca.sprintbbd.net)
Date:   

We had an account with Anlin for years when they were the fabricator for Certainteed. Casey Brown was our rep. for years. Like I said, we were never thrilled with their service, so we were not interested in their Anlin line when that came out. Maybe things have changed since then, but I have had a relationship with Anlin for at least 10 years.

 

 Re: Window Broker Warning!
Author: Paul (---.dslextreme.com)
Date:   

So why has Window Broker been voted "Best window installation in the Bay Area" for 6 years in a row now? What about SEARS windows?

 

 Re: Window Broker Warning!
Author: David,Tony,Jim,Kim,Jennifer (---.proxy.aol.com)
Date:   

Hello:

I would like to suggest our company for those of you seeking an honest alternative to questionable window companies.

Accent Window Systems is a Christian based company in San Jose, California. We handle projects ranging from homes to large apartment complexes and commercial jobs.

We provide honest, fair, competitive quotes and our customer service is exemplary.

Give us a call if you like for a chat or a quote.

408 227-7777
Fax 408 227-7200

 

 Re: Window Broker Warning!
Author: Jim (---.amat.com)
Date:   

What do you mean by "collapses frames"?
Thanks
Jim

 

 Re: Window Broker Warning!
Author: AllbrandCustomer (---.vitria.com)
Date:   

Allbrand & Window Broker are the same/sister companies. Their scheduling & customer service is all messed up royally.
Pros: Polybau is good brand.
Price is great.
Installation can be done right if the right crew shows up. Ask for Alfredo's crew. Avoid Andrey's crew.

Cons: Scheduling & ordering & cust. service is a total mess. No one knows what the other person is doing.

I am currently coming out of the mess that started on 08/15/2004 with the signing of the contract. And thankfully, Alfredo's team is very very good.

 

 Re: Window Broker Warning!
Author: sialater (---.verisign.com)
Date:   

I've been dealing with the Window Broker bozo's for 3 months. They are horrible. I cannot believe I didn't check sites like this beforehand. Tomorrow will be the 4th time they send someone. Wonder what 'part' they will forget this time. Or if it's the wrong size, I wonder how far across my lawn this next 'repair/installation' person will toss it.

One screen is the wrong size and they tried to convince me it would be just fine. The bathroom window they put in was the wrong size and it took the 3rd repair person to figure that out.

Two more of the windows, one guys says, have to come out and be re-installed, and I am terrified of what they will do to it. Has anyone succesfully gotten their money back, or escalated it to a place where something could be done? Action Line?

Out of 7 windows, 5 have caused me problems.

 

 Re: Window Broker Warning!
Author: kris (---.client.comcast.net)
Date:   

sialater, what brand of window did they install in your house? I get their mail ads every week promoting "pacific west" windows which is supposedly built by prima products/polybau. is that the product they installed?

 

 Re: All Brand Windows
Author: Stacey Long (---.adobe.com)
Date:   

I know you posted this back in May but I hope that I'm not too late.

At this point, I would avoid all brand windows with a ten foot pole. Apparently the situation on their end is all brand windows are now being made in a new warehouse and distribution center. Their excuse is that this new plant cannot keep up with the number of window requests they have and they are backordered on a number of them. (Mind you, this is the excuse that they gave me 4 months ago). I'm thinking that the problem should have been rectified by now.

After repeated installation re-scheduling and claims of windows being on backorder. The last of the windows were scheduled for installation two weeks ago. They called (that day) and said the windows were not ready (again) however my husband and I have both tried to reach someone to follow up on a reschedule and have been unsuccessful.
They are completely unorganized. There is no one in upper management available to talk to. Their customer service reps haven't a clue...and throughout this process all brand has offered no compensation and barely an apology. The only consolation is that the windows that they have installed look great.

Sorry for the rant but if I can possibly save anyone from the migraine we've experienced with all brand...it may be worth all we've been through!

 

 Re: All Brand Windows
Author: Randy (69.110.230.---)
Date:   

If you have never used consumers checkbook (www.checkbook.org) it is an excellent source for all types of services in the Bay area, including window installers. It is similar to "Consumers Reports" just for the Bay area. It rates the companies for quality, price and other characteristics. I use it as a reference point before starting any big project, as well as the BBB. The top companies listed are ABC window contractors in SF, Xo-tek in Castro Valley, Window works in Concord as well as many others. We have used Able Glass in Sunnyvale and were very happy with their service.

 

 Re: Window Broker Warning!
Author: WindowShopper (---.vitria.com)
Date:   

File legal complaints with CSLB. In my experience, that is the only way to get these guys to come and finish the work. Finally, I got all my 11 windows & doors including 5 cut-downs done (apart from 3 minor glitches). The team that did it was Alfredo, Ricardo & Ricardo. Ask for them. They work non-stop and do a wonderful job. Very good guys. After all, the hands-on installers are the ones who'd ensure the quality.

Good luck to all of you.

 

 Re: Window Broker Warning!
Author: deborah barry (---.client.comcast.net)
Date:   

I am shocked when I read the name Greg Pasternack. I was just given his name today. I am having a horrible time the this company. Poor installation, missing parts to the eight out of the nine windows and some parts are broken. I don't know what to do. No one will return my calls. Do you have any suggestions?

 

 Re: Window Broker Warning!
Author: Wayne (---.client.comcast.net)
Date:   

Yes she is the president of Polybau aka Prima products and at one time Window Broker was owned by the owner of Polybau and he is shady!!!!!!!!!

 

 Re: Window Broker Warning!
Author: Wayne (---.client.comcast.net)
Date:   

When they vote for themselfs they can be #1

 

 Re: Window Broker Warning!
Author: Cheryl (63.194.168.---)
Date:   

Wayne - your post is simply not true. Greg Pasternak is the VP of Window Broker, and is not now, nor has he ever been, the President of Prima Products dba Polybau. I should know, as I have been the president of Prima Products for several years now.

 

 Re: Window Broker Warning!
Author: jps (---.vnnyca.adelphia.net)
Date:   

In the last few months, I have had several dealings with Cheryl and Polybau, and I can tell you I find the reputable and honest. You have to separate the dealer from the manufacturer - the dealer in this case may not be reputable, however I believe the manufacturer (Prima, aka Polybau) to be. I plan on purchasing Polybau windows shortly - I believe they are of good quality and from a good company. I also have found Cheryl a good person to deal with when seeking answers to questions the dealers cannot answer.

If you are wondering why I have not purchased my windows yet (as Cheryl might be since she has asked me about this in the past), it is because of some errors we found on the architects blueprints for our remodel. For example, if I had ordered the windows already, I would have discovered that the kitchen windows would have extended below the kitchen counters ... Unfortunately, changing window sizes means getting the city involved, hence more delay in ordering. Any day now ...

When I am able to order, however, it will be Polybau. I am being VERY careful, however, about which dealer I order them through, as I want them to install them as well. Several dealers have "issues".

 

 Re: Window Broker Warning!
Author: Anne (---.proxy.aol.com)
Date:   

Cliff: please email me with a contact number so that I can speak with you about windows.
I have a home in Walnut Creek. I just purchased the home and would like to change all ten windows. I want good quality windows, installed on time and installed to meet all city codes. I also want them installed right the very first time. My research leads me to believe that vinyl are the most durable. This home will be a rental property. One more problem, I need them installed fairly quickly as I want to get the home on the market for renters. Can anyone recommend a reputable, reliable windows company (who of course installs) anywhere in the Walnut Creek area?

 

 Re: Window Broker Warning!
Author: Marte (---.client.comcast.net)
Date:   

All I can say to everyone is to avoid the Window Broker at all costs. They are a living nightmare. We have been fighting with them for weeks to fix their goof ups. Spread the word...they cannot be trusted.

 

 Re: Window Broker Warning!
Author: David Pendleton (---.client.comcast.net)
Date:   

As a Home Improvement Consultant for Sears, I cannot begin to cover the horror stories I have heard from customers regarding this company. For those potential customers interested in top-quality windows at affordable prices from a solid company that stands firmly behind all their products, contact me at davidp626@hotmail.com. I would love the opportunity to earn your business in Northern California and show you why our windows come with a transferable 50-year warranty. When we say SATISFACTION GUARANTEED OR YOUR MONEY BACK, we mean it!!!

 

 Re: Window Broker Warning!
Author: Gary (---.ca.sprintbbd.net)
Date:   

I have heard alot about Sears over the years. Because of the distribution system, with all the subs involved, you have to charge a fortune for your windows. Your sales manager was crying the blues to me about how Sears can't be competitive. It's the same thing that drove Pacesetter out of business. Too many hands in the pie to make it work. Plus very little to offer the customer - what - one or two lines of plastic widows? David - did you copy your post out of your brochure?

 

 Re: Window Broker Warning!
Author: Window4U (IL) (---.client.insightBB.com)
Date:   

David Pendleton the Sears rep wrote:
When we say
> SATISFACTION GUARANTEED OR YOUR MONEY BACK, we mean it!!!

Ok,..... so when Sears customers figure out that they could have bought the same Simonton windows elsewhere for $400 installed instead of the $1000-$1200 per window they gave Sears,.....and they are not satisfied because of finding out they are paying too much, then Sears will refund their money? Cool. Sounds like a great policy.

 

 Re: WinDor - Trying to Locate Them
Author: Dawn Winson (---.dsl.lsan03.pacbell.net)
Date:   

Hi! I'm trying to locate WinDor. I'd appreciate it if you'd provide contact info - Phone# or webaddress. I had them do all of my house and now, 8 years later, I need to replace some awning cranks and screens. I live in Orange County. Thanks in advance for any help. Have a great day! Dawn

 

 Re: Window Broker Warning!
Author: Cliff Brannick (---.client.comcast.net)
Date:   

Anne--Did you try to call me. Someone left a number but it was muffled.?

Anyway, I can be reached on my cell phone; 650)580-6086

 

 Re: Window Broker Warning!
Author: Jimmy T. (---.socal.rr.com)
Date:   

The CSLB has been around screwing up good contractors as well as bad. They CSLB love to get in the papers and T.V. news even at the expence of honest contractors. What you read about and hear from others is a small amount of contractors who are put out of business. Remember every contractor who has license taken away to please some customer just put out of work employees, customers who no longer have a warranty on there work. Jobs that are started and not finished because the CSLB wants to get there name in the paper. How do I know this because it happened to me. My employees lost there jobs 16 of them. Good honest guys, when the CSLB comes in someone will pay-if you've done wrong or not. So stop your crying and get several estimates and pay as you go along. I'm waiting to here your know it all answers out there, I would like to hear from contractors who were done wrong Thank You

 

 Re: Window Broker Warning!
Author: Jimmy T. (---.socal.rr.com)
Date:   

The CSLB has been around screwing up good contractors as well as bad. They CSLB love to get in the papers and T.V. news even at the expence of honest contractors. What you read about and hear from others is a small amount of contractors who are put out of business. Remember every contractor who has license taken away to please some customer just put out of work employees, customers who no longer have a warranty on there work. Jobs that are started and not finished because the CSLB wants to get there name in the paper. How do I know this because it happened to me. My employees lost there jobs 16 of them. Good honest guys, when the CSLB comes in someone will pay-if you've done wrong or not. So stop your crying and get several estimates and pay as you go along. I'm waiting to here your know it all answers out there, I would like to hear from contractors who were done wrong Thank Youe-z wrote:

> The bottom line is that regardless of who you are considering
> to do your project the ultimate responsibility to pick the
> right contractor lies with the homeowner. The window industry
> is as cuthroat as the auto industry. Is incredible to see
> postings of people that say "he sounded real good"(the
> salesman) the truth is that people sometimes do not want to
> take the time to research about what are the ins and outs of a
> window replacement.You would not believe that i've ran into
> customers that looked at me like i was lying when i would
> inform them about the egress codes. Or about the fact that 95%
> of the cities around the bay area now require you to pull a
> permit even for retrofit windows. When all they have to do is
> call their city building department. A shark salesman that does
> not care about his customers will not say anything that may
> mess up the sale, why? because there is 10% of the contract
> price for him that is just the way it works, if there is an
> issue after the 3 business day period passeS you are bound by a
> contract and your only resort is to work with them and pay
> more.DO YOUR HOMEWORK PEOPLE IT WILL PAY OFF.
> "A GOOD CONTRACTOR IS EXPENSIVE, A BAD CONTRACTOR IS REALLY
> EXPENSIVE. Get it??
> There is very good companies out there small and big. Just use
> common sense and don't let a salesman make the decision for you
> after all you will live with that decision for years to come.
>

 

 Re: Window Broker Warning!
Author: Window4U (IL) (---.client.insightBB.com)
Date:   

Jimmie T.....I know of a contractor that was put out of business in the early 90's by a mistake by the commerce department in Minnesota, who is in charge of the state contractor licensing. The licensing law had just taken effect, and they shut him down with a ceast and desist order for putting in vinyl windows and siding a home. They said he needed a license to do this type of work. They were wrong, as he did not need a licence for doing this type work as long as he did not change the structure of the home. (The rules may have changed since then.) It took him three weeks to straighten it out with the commerce department, but by then his reputation was ruined in his town. The local banks would recommend people not do business with him when they came in to get their home improvement loans, and his business soon failed. Bad things do happen to innocent people sometimes.
You seem pretty distraught over your situation and the effect this had had on your employees. My heart goes out to you. Just remember that there are always opportunities offering themselves that you can grab to get your life back on track....some of them maybe better than what you may have had before. Don't let this setback destroy your life and be your legacy. Work hard to overcome it. I'll be pulling for you.

 

 Re: Window Broker Warning!
Author: E-z (---.dsl.snfc21.pacbell.net)
Date:   

Jimmy T...and you quoted me because......?

Your experience with the cslb has nothing to do with my comment. I agree with you in the sense that sometimes mistakes by the agencies in charge occur but the percentage of "good" contractors that get railroaded by the board is low when you put it against all the legitimate complaints againsts faulty contractors. maybe if you were to share the specifics of your particular case we can understand where you coming from. In California is not that hard to fly straight.
Get bonded,insured, be thorough on your contracts to avoid costly misunderstandings and put your customers first.....that's not rocket science is it.

E-z
www.eazywindows.com

 

 Re: Window Broker Warning!
Author: J (---.client.comcast.net)
Date:   

I was just looking through the many writings about all of the companies and I decided to check out your site E-Z Windows and clicked on the links as was encouraged. You only have 2 employees and your bonding expired last year. I didn't know it was legal to do work in California without bonding.

 

 Re: Window Broker Warning!
Author: J (---.client.comcast.net)
Date:   

Hey I apologize you do have the current bonding status- however only have two employees must mean that you sub out your installs.......is this a correct assumption or are you having are your employees independent contractors?

 

 Re: Window Broker Warning!
Author: danny vineyard (---.dsl.irvnca.pacbell.net)
Date:   

I am a representative of the window broker. I would first like to thank you for all the extra business I have aquired in the southern california market because of your so called "satisfaction guarentee". As for your Simonton tranferable warranty, Why do customers have to pay for this service. Didn't they pay enough when you overcharged them for the windows? And how about the reality that you guy's tell customers you don't subcontract your labor and yet you do. I have 3 salesmen from sears working for me, and believe me, you are far from perfect.

 

 Re: Window Broker Warning!
Author: danny vineyard (---.dsl.irvnca.pacbell.net)
Date:   

I am a representative of the window broker. To answer your question, We do not subcontract our labor. The fact that we train our employees on how to correctly install the windows to meet current building standards. The trainers are aama certified and have years of experiance in this field. If we used sub contractors, why would we waste money on workmans comp. insurance to protect them and you.

 

 Re: WinDor - Trying to Locate Them
Author: mike (4.11.43.---)
Date:   

Im sure we will come out and fix your awning cranks and hinges with no problem. you can contact us @ 800 605 1448 or visit us at www.windor-online.com

 

 Re: Window Broker Warning!
Author: E-z (209.233.196.---)
Date:   

J- To answer your question i do not sub-contract my installs.
The fact that the BBB states i have 2 employees is correct. I only have 1 crew and i also install. if you know about contracting unless you are a corporation you do not count the owner as an employee.

E-z

 

 Re: Window Broker Warning!
Author: Bree LeMaire (---.proxy.aol.com)
Date:   

Thank you, so much for your window warning.
We had the salesman out here yesterday and the price dropped from $11,000 to $3600 and we were all set to jump aboard.
My brother said, "Check the internet," and I am so glad we did.
The windows looked wonderful and then the lifetime guarantee, looked like we couldn't lose and we couldn't see any pitfalls.
Thank you for your telling us of your experience. Think we'll go with our nephew who is more expensive but trustworthy.
All good thoughts,
Bree

 

 Re: Window Broker Warning!
Author: FenEx (---.dyn.optonline.net)
Date:   

LOL... $11,000 to $3,600 ??? HEY DANNY VINEYARD of Window Broker... nice operation. You should take notice of the power of the Internet... very quickly, it can make you or break you. This site alone has over 1,000,000 readers a year. You may want to pay a little more attention to each brush stroke if you want to paint a pretty picture.

Readers and posters... you are the one's that are truly changing the industry... I applaud you.



Post Edited (02-25-05 13:55)

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