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  • Wednesday November 26, 2014

    How do I make this window square?

    I just installed my first replacement OKNA window. I took my time, checked for plumb level and square (or so I thought). Everything...

  • Sunday November 23, 2014

    Replacement window over very thin aluminum frame

    I am installing my first vinyl replacement window over an aluminum frame (stucco wall). In all the instructional videos and the instructions that...

  • Saturday November 22, 2014

    Reynolds Vinyl Window

    I purchased Reynolds Vinyl Windows in 1996 and they have condensation in most of them. I was told to get the model number...

  • Thursday November 20, 2014

    Warranty question

    Do lifetime/double-lifetime warranties for the best vinyl manufacturers (like Okna) typically cover only the product or do they cover labor as well? For...

  • Thursday November 20, 2014

    Simonton 5500 spec questions

    I am putting an addition on my house and have decided to use a Simonton 5500 window. I am in Orlando, FL...

  • Wednesday November 19, 2014

    How to test the quality of a window?

    When companies bring vinyl window samples to your home (or when you're in a showroom), what kinds of tests should a consumer do...

  • Tuesday November 18, 2014

    Schuco aluminum commercial tilt and turn window repair

    how do i replace the multipoint latch gearbox on a commercial schuco tilt and turn...

  • Monday November 17, 2014

    Which is the most reliable replacement window on a budget???

    Hi All,
    I'm new to the forum, have been reading up for days, and was hoping for some individual...

  • Monday November 17, 2014

    any suggestion for the vinyl windows?

    Hi, i live in IL and i am planning to replace the aluminum windows to vinyl windows.one contractor quotes the 23 double hung...

  • Saturday November 15, 2014

    Cold weather window caulk recommendations

    What are some quality window caulks that would be ok for sub 40 temperatures? I live in MASS, and the temps here have...

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 Re: Use Renewal By Andersen

Author: Guy (---.chcgilgm.dynamic.covad.net)
Date:   

Searspro, By your post's I would assume you installed in MN? If you did, I would probably know who you are. Since we installed for Sears for two years....from 2000-2001. We were "Branch Applicators of the Year" during our time there. I never seen any other applicator there that lasted longer than three or four months. We were there longer than anyone during our time with Sears. So you must have installed some where else for them. I must say though while working for Sears they Paid well and the people there were nice and friendly.

There were times when they shipped installers up from the South to help out after we had some big storms and got really backed up. A couple of these crews were suppose to be Sears best crews in the Nation. After working with them I almost laughed myself silly. These crews took every shortcut imaginable with no pride what so ever. I ended up going behind them fixing all their issues. I was embarrassed for Sears after this happened. Sears biggest problem was they hired any idiot off the street to run their program. None of them had any experience in windows in any way. So if a customer complained about something they had no clue what they were looking at or how to fix the situation. So customers were always trying to pull the wool over their eyes on a daily basis. Because at the time Sears had a motto that "For any reason you didn't like the job they would give it to you for free". Customers were coming up with every excuse under the stars. Needless to say it got so far out of hand I bailed out. They did sell a boat load of windows. To answer the Curious Installers question on customer comments. I never heard it ounce from any customer. I I would have I would have given them the phone number to the Regional Manager. I can honestly say I enjoyed working for Sears most the time. If they had management that was skilled in the trade. They would have had a vey successful program here. They were hiring and firing so many installers and staff there . It was a revolving door that never stopped. They have a great window line and charge way to much for their product. Ounce a customer finds out they can get the same product for half the price down the road. They'll be gone in a heart beat. I could go on forever. but it's dinner time. Good Luck!!!!

The Window To Success, Is Your Installer!!

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