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 Re: Use Renewal By Andersen

Author: searspro (---.chi.dsl-w.verizon.net)
Date:   

To Guy,
I do know you, I was there at the end of your run with Sears, in fact I probably was the reason for the end of your run. But, I won't get into that. Sears had some problems with management. They were relatively new in the home improvement industry. They have since made solid moves in the right direction. They have implemented new management structure in every office. Each department will have a manager, siding, windows, kitchens and hvac. Time will be managed better and closer attention can be paid to customers as well as installers. I think every office now has a service tech, where the services used to be handled by the subs. By the way, I was "Installer of the Year" for three years after you "bailed". I can tell you, and I know you agree, good help is hard to find. I won't deny Sears has had touble with installers, (and managers) and offices have even closed. But they are smoothin out the wrinkles.

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