Author: Sean (---.mad.wi.charter.com)
We've had Sears, Schuco and Champion sales reps in our home in the past week. The Sears Weatherbeater rep wouldn't even measure the windows once I told him I had other bidders.
The Schuco rep was very professional and did not pressure us. He's with a remodeling company, and it is obvious that they understand customer satisfaction. He spent time at the end of the meeting outlining the process pre-to-post-installation. This pre-sale step is typical of res. building companies that score high on customer satisfaction surveys (NRS, J.D. Power, Eliant, etc.). This made us feel good about working with the installer - in addition to being impressed by the Schuco product itself.
Champion's 2 glass dbl hung was inferior to Schuco's, though it is indeed solidly constructed. To wit, Champion's bid on 7 windows was 14% lower than Schuco's. However, part of the "discount" stipulated that we post Champion signage in our yard to advertise for them. Further, their rep was unconvincing when asked to comapre the Schuco TPS versus Champ. aluminum spacer, and krypton versus argon (4.1 versus 3.2 R-factor for dbl pn, dbl hng). Finally, the Champion rep overpromised installation time (half-day vs. 1.5 to 2 days est. by the Schuco rep), and was remarkably unclear about the install process.
We've decided we're willing to pay a little more for the better window.