Call us at
1-800-219-5332
Contractors Join Our Network

Window Consumer Infomation

Abcleads.com BBB Business Review   Member of NAHB

Current Board Posts

  • Saturday November 22, 2014

    Reynolds Vinyl Window

    I purchased Reynolds Vinyl Windows in 1996 and they have condensation in most of them. I was told to get the model number...

  • Thursday November 20, 2014

    Warranty question

    Do lifetime/double-lifetime warranties for the best vinyl manufacturers (like Okna) typically cover only the product or do they cover labor as well? For...

  • Thursday November 20, 2014

    Simonton 5500 spec questions

    I am putting an addition on my house and have decided to use a Simonton 5500 window. I am in Orlando, FL...

  • Wednesday November 19, 2014

    How to test the quality of a window?

    When companies bring vinyl window samples to your home (or when you're in a showroom), what kinds of tests should a consumer do...

  • Tuesday November 18, 2014

    Schuco aluminum commercial tilt and turn window repair

    how do i replace the multipoint latch gearbox on a commercial schuco tilt and turn...

  • Monday November 17, 2014

    Which is the most reliable replacement window on a budget???

    Hi All,
    I'm new to the forum, have been reading up for days, and was hoping for some individual...

  • Monday November 17, 2014

    any suggestion for the vinyl windows?

    Hi, i live in IL and i am planning to replace the aluminum windows to vinyl windows.one contractor quotes the 23 double hung...

  • Saturday November 15, 2014

    Cold weather window caulk recommendations

    What are some quality window caulks that would be ok for sub 40 temperatures? I live in MASS, and the temps here have...

  • Thursday November 13, 2014

    Window Install Question

    I have a crew installing Restorations windows (mostly casement) as I type. They are installing further to the inside then the windows that...

  • Wednesday November 12, 2014

    What size to order given diagonal measurement difference?

    I'm replacing 21 original (early 1980s) wood windows (single hung, single pane) with vinyl pocket windows. Twenty will be double hung (11 32x54,...

1 of 10

Do it Yourself- Replacement Window Video

 

ARCHIVED BOARD -
Please Visit our New Replacement Windows Board

 

Get an online price quote from:

Window World Professionals

Enter your Zip Code to recieve local store quotes.



 Go to Top  |  Go to Topic  |  Search   Previous Message  |  Next Message 

 Re: Window World ..are they any good?

Author: Charles (---.innernet.net)
Date:   

About three months ago I purchased 17 of the 35 replacement windows I needed for the renovation of my home from Window World of York, PA. I regret that decision more every day.

Below is a copy of the letter I was forced to send to the corporate office in hopes of getting some results.

--------------------------------------------
Hello,

Hopefully I will have a little more success getting answers by email than I have had via phone.

Let me start off by saying that when I originally met and spoke with a representative of your company, I was very impressed by both the quality of your product and the company in general. Your representative was very personable and seemed to have a genuine interest in my remodeling needs. I mentioned to him that I had just purchased the home and that the majority of the windows cannot be opened, therefore one of my greatest concerns was the amount of time it would take to complete the installation. I had never lived in a house through the summer where the windows cannot be opened, but I could only imagine how uncomfortable that situation would be. I was then told that my new windows would be installed within 4-6 weeks. That was March 29, 2004.

As of that time, my regard for your company has steadily decreased. After about five weeks of no contact, I called and left a message asking for an update on the whereabouts of my windows, as I was becoming concerned. Astonishingly enough, after leaving my home, work, and even my parents phone numbers, I was not graced with the common courtesy of a return call. After several days, I called once again and finally spoke with someone beside the answering machine. I was told that they did not have my windows yet, and that they would probably have them in about two weeks! Two weeks? This was the middle of week seven... They should have already been installed by now! At this point I asked to speak to a manager, and was told that he was unavailable. However, he could return my call on Monday. I said that was fine. Surprisingly, I heard nothing...

About a week later, Angell Ford called and spoke with my mother. Ms. Ford proposed installing the windows on Memorial Day, but unfortunately this did not suit my schedule, as I was having company. I was to call and set up a date that would suit. After trying for a couple of days to reach a live person, since leaving a message had not seemed to be effective, I got sick of calling and did leave another message. And, what do you know? No Response!

What I have concluded from this ordeal is that your company is not focused on retaining customers or obtaining word-of-mouth referrals. I made it perfectly clear that I intended to purchase the remaining 18 windows, patio door, and entry doors from your company later this year. However, at this point that seems very unlikely. This fiasco has consumed hours of my personal time, and caused a great deal of frustration. This delay is holding up other projects that should have been finished by now. Not to mention having to live in a house without the capability of opening windows.

--------------------------------------------

I am finally scheduled for installation on July 15, 2004 (5 weeks late). I can only hope their product isn't as lousy as their customer service.

Proceed with caution.



 Flat View   Newer Topic  |  Older Topic 

 Topics Author  Date
 Window World Reviews ..are they any good?  new
John  
 Re: Window World ..are they any good?  new
henry  
 Re: Window World ..are they any good?  new
Christie  
 Re: Window World ..are they any good?  new
Jacki  
 Re: Window World ..are they any good?  new
Getting Nervous  
 Re: Window World ..are they any good?  new
Getting Nervous  
 Re: Window World ..are they any good?  new
george  
 Re: Window World ..are they any good?  new
curious......  
 WindowWorld  new
windowmann2000  
 Re: WindowWorld  new
E3ACJA  
 Re: WindowWorld  new
handyman81961  
 Re: WindowWorld  new
Bill Mace  
 Re: Window World ..are they any good?  new
Eric  
 Re: Window World ..are they any good?  new
Mikee  
 Re: Window World ..are they any good?  new
enric  
 Re: Window World ..are they any good?  new
pat  
 Re: Window World ..are they any good?  new
Christie  
 Re: Window World ..are they any good?  new
pat  
 Construction: is air, metal, or foam better  new
tracy horton  
 Re: Construction: is air, metal, or foam better  new
Mikee  
 Re: Construction: is air, metal, or foam better  new
enric  
 Re: Window World ..are they any good?  new
Dave  
 Re: Window World ..are they any good?  new
enric  
 Re: Window World ..are they any good?  new
Alan  
 Re: Window World ..are they any good?  new
enric  
 Re: Window World ..are they any good?  new
Jerry  
 Re: Window World ..are they any good?  new
Ben  
 Loewen windows  new
Spencer  
 Re: Window World ..are they any good?  new
Charles  
 Re: Window World ..are they any good?  new
Melissa  
 Re: Window World ..are they any good?  new
Window4U  
 Re: Window World ..are they any good?  new
reader37  
 Re: Window World ..are they any good?  new
Window4U  
 Re: Window World ..are they any good?  new
reader37