Call us at
1-800-219-5332
Contractors Join Our Network

ARCHIVED BOARD -
Please Visit our New Replacement Windows Board

Get an online price quote from:

Window World Professionals

Enter your Zip Code to recieve local store quotes.



 Go to Top  |  Go to Topic  |  Search   Previous Message  |  Next Message 

 Re: Window World ..are they any good?

Author: Charles (---.innernet.net)
Date:   

About three months ago I purchased 17 of the 35 replacement windows I needed for the renovation of my home from Window World of York, PA. I regret that decision more every day.

Below is a copy of the letter I was forced to send to the corporate office in hopes of getting some results.

--------------------------------------------
Hello,

Hopefully I will have a little more success getting answers by email than I have had via phone.

Let me start off by saying that when I originally met and spoke with a representative of your company, I was very impressed by both the quality of your product and the company in general. Your representative was very personable and seemed to have a genuine interest in my remodeling needs. I mentioned to him that I had just purchased the home and that the majority of the windows cannot be opened, therefore one of my greatest concerns was the amount of time it would take to complete the installation. I had never lived in a house through the summer where the windows cannot be opened, but I could only imagine how uncomfortable that situation would be. I was then told that my new windows would be installed within 4-6 weeks. That was March 29, 2004.

As of that time, my regard for your company has steadily decreased. After about five weeks of no contact, I called and left a message asking for an update on the whereabouts of my windows, as I was becoming concerned. Astonishingly enough, after leaving my home, work, and even my parents phone numbers, I was not graced with the common courtesy of a return call. After several days, I called once again and finally spoke with someone beside the answering machine. I was told that they did not have my windows yet, and that they would probably have them in about two weeks! Two weeks? This was the middle of week seven... They should have already been installed by now! At this point I asked to speak to a manager, and was told that he was unavailable. However, he could return my call on Monday. I said that was fine. Surprisingly, I heard nothing...

About a week later, Angell Ford called and spoke with my mother. Ms. Ford proposed installing the windows on Memorial Day, but unfortunately this did not suit my schedule, as I was having company. I was to call and set up a date that would suit. After trying for a couple of days to reach a live person, since leaving a message had not seemed to be effective, I got sick of calling and did leave another message. And, what do you know? No Response!

What I have concluded from this ordeal is that your company is not focused on retaining customers or obtaining word-of-mouth referrals. I made it perfectly clear that I intended to purchase the remaining 18 windows, patio door, and entry doors from your company later this year. However, at this point that seems very unlikely. This fiasco has consumed hours of my personal time, and caused a great deal of frustration. This delay is holding up other projects that should have been finished by now. Not to mention having to live in a house without the capability of opening windows.

--------------------------------------------

I am finally scheduled for installation on July 15, 2004 (5 weeks late). I can only hope their product isn't as lousy as their customer service.

Proceed with caution.



 Flat View   Newer Topic  |  Older Topic 

 Topics Author  Date
 Window World Reviews ..are they any good?  new
John  
 Re: Window World ..are they any good?  new
henry  
 Re: Window World ..are they any good?  new
Christie  
 Re: Window World ..are they any good?  new
Jacki  
 Re: Window World ..are they any good?  new
Getting Nervous  
 Re: Window World ..are they any good?  new
Getting Nervous  
 Re: Window World ..are they any good?  new
george  
 Re: Window World ..are they any good?  new
curious......  
 WindowWorld  new
windowmann2000  
 Re: WindowWorld  new
E3ACJA  
 Re: WindowWorld  new
handyman81961  
 Re: WindowWorld  new
Bill Mace  
 Re: Window World ..are they any good?  new
Eric  
 Re: Window World ..are they any good?  new
Mikee  
 Re: Window World ..are they any good?  new
enric  
 Re: Window World ..are they any good?  new
pat  
 Re: Window World ..are they any good?  new
Christie  
 Re: Window World ..are they any good?  new
pat  
 Construction: is air, metal, or foam better  new
tracy horton  
 Re: Construction: is air, metal, or foam better  new
Mikee  
 Re: Construction: is air, metal, or foam better  new
enric  
 Re: Window World ..are they any good?  new
Dave  
 Re: Window World ..are they any good?  new
enric  
 Re: Window World ..are they any good?  new
Alan  
 Re: Window World ..are they any good?  new
enric  
 Re: Window World ..are they any good?  new
Jerry  
 Re: Window World ..are they any good?  new
Ben  
 Loewen windows  new
Spencer  
 Re: Window World ..are they any good?  new
Charles  
 Re: Window World ..are they any good?  new
Melissa  
 Re: Window World ..are they any good?  new
Window4U  
 Re: Window World ..are they any good?  new
reader37  
 Re: Window World ..are they any good?  new
Window4U  
 Re: Window World ..are they any good?  new
reader37  


Window Consumer Infomation

Abcleads.com BBB Business Review   Member of NAHB

Current Board Posts

  • Tuesday August 25, 2015

    Home Depot Simonton VantagePointe Windows

    Folks.. I have seen a lot of bashing of the big box stores on here.. I bought my windows from Big Orange and...

  • Saturday August 22, 2015

    Install sill adapter before window install or after?

    Looking to install my Seaway replacment windows which come with a sill adapter that snaps into a channel in the bottom of the...

  • Friday August 21, 2015

    Sunrise Verde Versus Sunrise Vanguard Fiber Reinforced Sash

    Starting the process of looking for 20 double hung windows, including 9 which are roughly 32" x 65". The default Sunrise model...

  • Wednesday August 19, 2015

    Octagon window damaged by siding contractor

    I had siding installed last week, including capping everything but the porch posts. I was very happy with the job thry did. The...

  • Wednesday August 19, 2015

    Window Replacement Project in IL

    Hello everyone! Thanks in advance for your help and suggestions.
    My house is 23 years old. I intend to...

  • Sunday August 16, 2015

    Which windows for 1955 house?

    Hello all,
    I have been researching to the point of paralysis. They windows are by Rusco. Double hung with storms.
    The glazing...

  • Tuesday August 11, 2015

    First timer questions

    I'm looking to replace most if not all of the windows in our home. I've received a few quotes now, but am finding...

  • Thursday August 6, 2015

    Addition w/Bay window

    I'm doing a small addition (living room) that will have a bay window and a french door. I've gotten a...

  • Wednesday August 5, 2015

    Wood frame replacement windows

    We currently have builder grade wood frame double hung windows, circa 1994. They have some issues with the locking mechanism where the...

  • Friday July 31, 2015

    Picture window prices

    Shape windows are disproportionately expensive.
    Tempered glass drives up the price and there is little difference between DH and Pic windows.

1 of 10

Do it Yourself- Replacement Window Video