Discussion Board Forum for Vinyl Windows

Shamu, We are covered under the warranty (per Alside the first time I called). As for whether the installer was contracted--not sure. Do feel there are manufacturing issues here such as locks that so not line up with their counterpart, sashes that can be moved when locked together to name the easy o...

OK, then is it better to direct my situation to AMI or to Alside corporate? The situation being; our AMI Excallibur windows leak cold air terribly at locking mechanisms, at the rail where the upper & lower sashes meet, at the corners where both upper and lower sashes fit into the frame and up fr...

Do I have this correct--AMI is manufactured by Alside?

If so, who is the Head Honcho at Alside?