Where were the building inspectors during the construction process?
Thats the first thing that struck us, especially concerning the installation of the deck.
Lots of blame to go around - and as they say you learn a lot more about people (and companies) when things go bad than when things are good. There is quite an environment for "making right".
We are genuinely sorry to see someone go through an ordeal of this nature and magnitude, and hope you will keep all posted as things develop.
p.s. here is a direct link to the video: http://youtu.be/wiR9oVA2jE0