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Essentials by Sunrise Reviews

ReviewsAdd ReviewCompaniesTop Windows
based on 2 reviews

Overall quality: 4
Locks: 3
Balance System: 5
Warranty: 4

steve r

September 18th, 2009  5:00 pm

Install Comments

Installed by Ultra Windows of TX

Install Grade: 5.0

Overall quality: 2
Locks: 3
Balance System: 3
Warranty: 1

Anu

May 6th, 2017  12:58 pm

Window Comments

We recently had Sunrise windows installed. Since the install, we notice not just that significantly more sound comes through these double-pane windows, but also that we now have a weird high frequency humming / singing throughout our house. It's as if the sound traveling through the 2 panes of glass is somehow magnifying into this high pitched drone / humming that can be extremely annoying. Neither the installer nor Sunrise will acknowledge any issue. We spent thousands on new windows for our entire house. We are SO disappointed that major investment like this - instead of increasing the comfort and value of our home - has done the reverse. We did significant research before selecting these windows. I was disappointed that none of the other companies believed enough in their products to offer more than 10 year warranty. Sunrise's warranty is Lifetime. BUT beware - as i've learned, a warranty only does any good if the company actually acknowledges you have a legitimate concern. i wish now we had stuck with one of the major brand names. It's also been a real issue that the install company is not affiliated with Sunrise, as they can easily just point the finger at one another. While i'm now pretty convinced that the install is OK (foam insulation, etc.) and has not caused these issues, i'm still very disappointed that the installer has washed his hands of the issue instead of advocating for me with Sunrise.

Window Grade: 2.3
Install Comments

Installed by 21st century windows of MI

Did not help me advocate or resolve my issue with Sunrise. No one from Sunrise has come to my home to check on this issue. The installer did come and used a decibel meter against the windows - but i repeatedly explained to him / his team that this is not reflective of the issue we are experiencing. this is not how sound works. the problem is in the middle of the rooms / middle of the house - it's the effect (somehow!!) of how the sound is coming through the dual panes of glass and combining to produce this high-pitched annoying sound throughout my once peaceful home. I realize now that they did this only to be able to prove to me there is nothing wrong with their install (i.e., sufficient foam insulation) and so could wash their hands of any further involvement in my concerns.

Install Grade: 2.0
Price Information

20K+

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VinylReplaceWinVinyl Windows@VinylReplaceWin·
15 Sep

Home Improvement Projects are on a dramatic upswing. Even if your thinking DIY contact some local window companies to get a quote on new windows installed. Questions on brands? visit https://www.vinyl-replacement-windows.com/forum/

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VinylReplaceWinVinyl Windows@VinylReplaceWin·
25 Mar

Stay safe but stay the course! Mmost contractors have adapted to social distancing by inspecting the job with the home owner at a distance and then emailing detailed quotes, including online video chat follow up.

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VinylReplaceWinVinyl Windows@VinylReplaceWin·
13 Feb

Spring is coming and that means time for some improvements on your home! If your in the DC area reach out to Windows on Washington for the best service and products; https://www.windowsonwashington.net/

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VinylReplaceWinVinyl Windows@VinylReplaceWin·
12 Dec 2019

Nothing more frustrating than having windows that develop fog between the panes. Especially when it doesn't appear the day you make the installer take a look! Great info from WoW.

E. Novotny@HomeImpYouTrust

Should I Replace or Repair A Fogged Window With a Broken Seal?
https://hubs.ly/H0m6CTF0

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VinylReplaceWinVinyl Windows@VinylReplaceWin·
30 Nov 2019

Some of the best deals you can get on new replacement windows are at the end of the year! Every company wants to end 2019 strong and hit their numbers. So don't let the holidays push this off.

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